Quoted from JodyG:
He's giving a 9AM presentation at Expo this year...that would be a good time to ask him in person.
So Mirco (translation n English means Poor Quality) is traveling form the Fatherland to give a presentation at 9am ...... some advise.... save the money on airfare and hotel and put it into online course in customer service! NO ONE will be there at 9am on a Saturday!
I almost wonder if JJP is advising Mr. PQ that he really should go to try and do damage control (if so ... too late)