Quoted from mbeardsley:I doubt that he wants to make a poor product. If nothing else, he's probably sick of all the complaining. It could easily be that to really fix the issues he would need to purchase new expensive tooling and/or change to new processes - that may not even be possible for him.
Doesn't help that he has pretty much been in hiding since all of this and failed to acknowledge a problem with his product. That in itself says a lot about him and his business morale. Take ownership for your mistake and fix it moving forward, don't just continue to sell and supply a faulty product.
This is why others here are suggesting to ban him, regardless of whether he pays a substantial advertising fee, he is selling a faulty product. The playfield is the heart and soul of the machine, its not an easy part for the average user to just "replace", so many people are stuck with damaged playfields in their machines because of his products.
Its a real shame because his playfields look beautiful, but when the artwork starts to chip off after no more then 10 games, after putting countless hours into a playfield swap, its a devastating feeling and it turns you off the hobby some what. Speaking from personal experience.