(Topic ID: 66880)

Microsoft-hosted e-mail problems (Hotmail, Live, Outlook) ... Again!

By robin

8 years ago


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  • Latest reply 6 months ago by spinal
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    #1 8 years ago

    Hi everyone, just wanted to give you a heads up that there appears to be an issue delivering any e-mail to Hotmail addresses. This also includes outlook.com and live.com etc addresses.

    I've been trying to figure out what is causing this for some hours but have been unable to. If anyone here has an idea what could be causing this, let me know!

    -- Warning, technical mumbo: --
    We have SPF set up on Pinside's DNS as well as DKIM signing. We did not have a valid PTR record (I forgot to set this on the new server) so I have set one up now. This was approximately 35 hours ago, so I'm hoping that it could be related to this in which case the problem should go away by itself soon. The weird thing is that according to log files, mail is being accepted. Microsofts mx server answers with a 250 code, mail queued for delivery, and everything seems to be fine. But no mail ever arrives on my test hotmail account.
    --

    So for now, no e-mail is being delivered to Hotmail users, I will let you know as soon as this is fixed.

    #2 8 years ago

    I had received some PM notifications on my hotmail.com address as recently as yesterday.

    #3 8 years ago

    if you changed outbound email server, you may be flagged by MS as a spammer, if it is used to your historical outbound ip(s).

    check your test account spam folder.
    check your test account (other) filter categories (default from MS).

    for example, google's recent changes are redirecting email to new 'categories'.
    if you can hand-craft outbound email headers, do a few and change your 'From:' email adrs domain to something like [email protected] and see if those show.

    check to see if you've had a recent number of unsubscribes. if so, you may also have a recent number of people hitting [spam] button inside their email systems. which you won't know about.

    try sending test emails from some of your other email accounts to your test email account. do those work?

    is your outbound server also inbound? if so, test some inbound emails from several accounts, including your test account.

    are you using a new mail server, or write new code that generates the emails? if so, maybe there's a slight malformed header that MS is choking on, but other email vendors can handle?

    just noodling...

    bb

    #4 8 years ago

    Thanks for the help Brett, your ideas put me in the right direction: I found the "safe senders" setting in the Outlook, added Pinside and lo and behold: the message made it through!

    Screen Shot 2013-10-19 at 09.23.55 AM.png

    Checked the e-mail header and everything seems alright:

    x-store-info:qAUQJzZ73IJCLUJ+0n7ZQ0FF2dY/LDjE
    Authentication-Results: hotmail.com; spf=pass (sender IP is 198.27.67.186) [email protected]; dkim=pass header.d=pinside.com; x-hmca=pass [email protected]
    X-SID-PRA: [email protected]
    X-AUTH-Result: PASS
    X-SID-Result: PASS
    X-Message-Status: n:n
    X-Message-Delivery: Vj0xLjE7dXM9MDtsPTA7YT0wO0Q9MztHRD0zO1NDTD02
    X-Message-Info: 6YO/4nwP5t07BFKTj2pNEhHMWhREPOxTR1zIoxj5CvtFVOR6wm5HycaPnMpihfEMhVURGDrhkosvXLCr4mPReqbjm6U7CZu1g3Cq0zkxlLeKB4Ivz9ckxBXCiyvGjsfBJyJZyq7dCOu/MjpC4cGJsVVl9ntkFNJ54OouCP3wRJVnAAa1cQV7tsMo+JlKUnoycHh9oszjrAGmXKilFGU/R6BsuXfRNtEb
    Received: from pinside.com ([198.27.67.186]) by SNT0-MC2-F46.Snt0.hotmail.com with Microsoft SMTPSVC(6.0.3790.4900);
    Sat, 19 Oct 2013 00:19:04 -0700
    Received: from pinside.com (pinside.com [198.27.67.186])
    by pinside.com (Postfix) with ESMTPA id 8F5733C0F13
    for <[email protected]>; Sat, 19 Oct 2013 09:19:13 +0200 (CEST)
    DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=pinside.com;
    s=maple; t=1382167153;
    bh=mJ8Rc/AIEhHhl31B/LTJIxkOxOw7qgA9a0uYUNra0po=;
    h=Date:To:From:Subject:From;
    b=VpkV4xvAKyv2n3YNGbYINgP1k1klLD2Fme+9qsO3WRCvPZotDH16gsTAF2ng304Ce
    HP66hrIiX7IMc+FNofdXD0XAoGrQrrCSPtIcVzd4BjzW3DUXwijlsPrHxZkyDWTzHz
    rvzfcQCXLF44CzlHxMpra4haC+JRL3pWgwsiNlBI=
    Date: Sat, 19 Oct 2013 09:19:13 +0200
    To: Gizza <[email protected]>
    From: Pinside Robot <[email protected]>
    Subject: Reset your new Pinside.com password!
    Message-ID: <[email protected]>
    X-Priority: 3
    X-Mailer: PHPMailer 5.2.7 (https://github.com/PHPMailer/PHPMailer/)
    MIME-Version: 1.0
    Content-Type: multipart/alternative;
    boundary="b1_01bb6f58fa9d3f0d8bc2f15dd0d361da"
    Content-Transfer-Encoding: 8bit
    Return-Path: [email protected]
    X-OriginalArrivalTime: 19 Oct 2013 07:19:04.0448 (UTC) FILETIME=[7DE50000:01CECC9B]

    --b1_01bb6f58fa9d3f0d8bc2f15dd0d361da
    Content-Type: text/plain; charset=iso-8859-1
    Content-Transfer-Encoding: 8bit

    Saturday 19th of October 2013

    #5 8 years ago

    So now the question remains, why is MS not liking Pinside e-mails? It could very well be the IP change on the Pinside server, question is: how to solve this? Get in touch with MS?

    #6 8 years ago

    there used to be a window that popped up when you had a pm on the forum page now there is no notification at all .

    #7 8 years ago
    Quoted from luch:

    there used to be a window that popped up when you had a pm on the forum page now there is no notification at all .

    A tiny envelope will appear next to your name

    #8 8 years ago

    thank you

    #9 8 years ago
    Quoted from robin:

    So now the question remains, why is MS not liking Pinside e-mails? It could very well be the IP change on the Pinside server, question is: how to solve this? Get in touch with MS?

    do you still have access to your previous hosting provider, where you can test sending an email from your original source?

    if you updated your DNS records to point to a new hosting provider (think you mentioned going from Dallas to Canada previously...), then you'll want to update your MX records with both:
    a) the company you have your domain purchased through (ie: godaddy)
    b) your actual site/smtp hosting company (ie: in canada?)

    They both need to be updated. Your hosting company can walk you through the updates. That change can take up to 48 hours. I've done this for a previous client before to get their email working.

    (but - with all that said, are you saying email does get received at non-MS email accounts without a problem? If so, need to better isolate just with MS.)

    hope that helps,
    bb

    #10 8 years ago

    You never see "Microsoft" and "problems" outside of the same sentence.

    #11 7 years ago

    I did a small update to the "lost password" feature. If you use this with an account that has not yet been activated, it will re-send your activation code.

    I have been working hard on getting our e-mails more "trusted", which should hopefully decrease Pinside mail going into spam folders. It would be great if you could add Pinside.com to your list of trusted senders/domains in your Hotmail, GMail etc..

    #12 7 years ago
    Quoted from robin:

    I did a small update to the "lost password" feature. If you use this with an account that has not yet been activated, it will re-send your activation code.
    I have been working hard on getting our e-mails more "trusted", which should hopefully decrease Pinside mail going into spam folders. It would be great if you could add Pinside.com to your list of trusted senders/domains in your Hotmail, GMail etc..

    Would highly recommend that for gmail users, as email may end up going into the new 'category' pages instead of your Inbox.

    #13 7 years ago

    Copied from another thread, concerning the problems for users on Microsoft mail accounts:

    Quoted from robin:

    The problem is our recent server change. This also changed the IP address for Pinside.com (no way around that unfortunately) and apparently has "reset" our reputation with Microsoft. Huh? Only Microsoft? Yes, right now this issue seems to be only present for Microsoft mail users: That means hotmail, outlook.com, live etc.
    I have done everything in my power to let Pinside be a "good" sender (spf, ptr, dkim, sender id, etc etc) but according to Microsoft they need some weeks of e-mail so I can built up reputation. Yeah right. The frustrating thing is that all e-mail is reported by microsoft to have been delivered (status 250) but the mails ar enowhere to be found. Not in junk, nowhere.
    All I can say at this time is this: if you really miss this feature you're gonna have to
    a) wait it out, according to microsoft a few weeks
    b) switch to another email provider (like Gmail)
    c) you can try to add Pinside.com to your "trusted senders" in your Outlook.com settings. This helped some users on Hotmail accounts but not everyone.
    Maybe if we all start adding Pinside.com as a trusted sender then we can shorten the time it takes to build up reputation?
    Maybe someone here reading this works for microsoft and can help out?

    #14 7 years ago

    Robin,

    Have you been to mxtoolbox.com and checked the domain to see if you are on any blacklist? There are others out there as well that you can run tests on. Also, make sure that the Pinside mail server is not sending NDR's as this can get you flagged. One other thing is make sure Pinside mail server is not set up as an open relay.

    #15 7 years ago

    My Hotmail account seems to be delivering PMs from Pinside, but I think my marketwatch email notifications are being blocked. I'll try adding Pinside to safe senders and see what happens.
    Thanks Robin!

    #16 7 years ago

    New problem. The little envelope shows I have pinside mail, but it's not in my folder. I send a response, and the new messages show up in the thread, but the old ones disappear.

    #17 7 years ago

    Hey there. The only thing I've done longer than working for Hotmail (Windows Live Hotmail, Outlook.com) is play pinball. First time registered user/post... I've forwarded this to our spam and safety program manager and will get back to you when I hear something.

    #18 7 years ago
    Quoted from DocRotCod:

    Robin,
    Have you been to mxtoolbox.com and checked the domain to see if you are on any blacklist? There are others out there as well that you can run tests on. Also, make sure that the Pinside mail server is not sending NDR's as this can get you flagged. One other thing is make sure Pinside mail server is not set up as an open relay.

    Yes, I did all the tests there can be found online. No blacklists, and everything seems to be configured right.

    Quoted from RCA1:

    My Hotmail account seems to be delivering PMs from Pinside, but I think my marketwatch email notifications are being blocked. I'll try adding Pinside to safe senders and see what happens.
    Thanks Robin!

    Sorry, marketwatch e-mails have been disabled for a while as I try to get our transactional e-mails back on track.

    Quoted from Timmay:

    Hey there. The only thing I've done longer than working for Hotmail (Windows Live Hotmail, Outlook.com) is play pinball. First time registered user/post... I've forwarded this to our spam and safety program manager and will get back to you when I hear something.

    That's awesome, thanks! I didn't expect anyone from Microsoft to be reading this, ha ha more proof that pinball is really everywhere!

    Quoted from o-din:

    New problem. The little envelope shows I have pinside mail, but it's not in my folder. I send a response, and the new messages show up in the thread, but the old ones disappear.

    Is this still happening? Are the messages archived? Or removed by the other user? Tough bug to fix without more parameters...

    #19 7 years ago

    Here's what our spam and safety GPM had to say:

    I will definitely look into what’s up. But I need them to follow this and give me SRX before I can go. Per policy and can’t make exceptions.

    “The most efficient and effective way to address any deliverability problem is by submitting the issue to our dedicated deliverability support team. Senders can do this by filling out a form with detailed information necessary to diagnose the problem. The form can be found here: https://support.msn.com/eform.aspx?productKey=edfsmsbl&ct=eformts&st=1&wfxredirect=1. Going directly to deliverability support will ensure that we have the right information to investigate the cause and recommend the right solutions quickly. These submissions are monitored by a dedicated team that solves the majority of deliverability issues.”

    Thanks,
    Krish.

    Hope that helps!

    There are lots of techies that are into pinball. It's about the only way you can afford the real estate it takes to have a collection in the Bay Area.

    Thanks,
    Tim

    #20 7 years ago
    Quoted from robin:

    Is this still happening? Are the messages archived? Or removed by the other user? Tough bug to fix without more parameters..

    Not still happening, but when I responded to a message that time and waited, it showed two new messages had arrived, but there were no new messages. So I sent another one, and the two new ones showed up. But each time we messaged back and forth, the last ones disappeared. And my original response appeared above the one that was sent to me, which seemed odd. The only two that are left are the original two. This did not happen again, and all the messages went to Hotmail.

    1 month later
    #21 7 years ago

    I don't seem to be getting market watch summary emails at all. My email is at yahoo. Not sure if there is a known problem or not.

    7 years later
    #22 7 months ago

    Bad news! It looks like these email delivery issues have returned. All emails to @outlook.com @live.com @hotmail.com addresses will bounce.

    This means if you are on one of the microsoft-hosted email domains, you won't receive Marketwatch or PM notifications.

    I have contacted Microsoft support so hopefully this can get resolved soon. Pinside's mail server IP address is not on any blacklist, so this really seems to be isolated to Microsoft, just like it happened almost 7 years ago.

    When this gets resolved, I will update here.

    If you absolutely need your notifications to work today, all I can suggest at this point is to switch your e-mail address to something else for Pinside (you can do this in your user settings) or, if you don't have another email address available, sign up for a Gmail (or other) account (and from there, optionally set up automatic forwarding to your Microsoft address).

    #23 7 months ago

    Looks like Microsoft had a global outage, so this might have been impacting you as well. It hit our company too...

    https://www.computerweekly.com/news/252497921/Microsoft-cloud-users-hit-by-global-outage-linked-to-Azure-Active-Directory-issue

    #24 7 months ago
    Quoted from robin:

    Bad news! It looks like these email delivery issues have returned. All emails to @outlook.com @live.com @hotmail.com addresses will bounce.
    This means if you are on one of the microsoft-hosted email domains, you won't receive Marketwatch or PM notifications.

    Thanks for trying to get this resolved robin and for making it so easy to switch up our email addresses as a workaround.

    #25 7 months ago
    Quoted from robin:

    Bad news! It looks like these email delivery issues have returned. All emails to @outlook.com @live.com @hotmail.com addresses will bounce.
    This means if you are on one of the microsoft-hosted email domains, you won't receive Marketwatch or PM notifications.
    I have contacted Microsoft support so hopefully this can get resolved soon. Pinside's mail server IP address is not on any blacklist, so this really seems to be isolated to Microsoft, just like it happened almost 7 years ago.
    When this gets resolved, I will update here.
    If you absolutely need your notifications to work today, all I can suggest at this point is to switch your e-mail address to something else for Pinside (you can do this in your user settings) or, if you don't have another email address available, sign up for a Gmail (or other) account (and from there, optionally set up automatic forwarding to your Microsoft address).

    Work has been having issues with Outlook since Friday! Microsoft claims it was only overnight but it sure seems like it’s been longer than that!

    #26 7 months ago

    Can verify that a PM sent yesterday that should have been forwarded to my @MSN.com email did not come through as it previously would have.
    Also not shocked at all that Microsoft is a pain.

    #27 7 months ago

    Mine was not working since saturday. I followed the original instructions posted earlier in this thread to add the [email protected] to my safe senders list and now it is working

    #28 7 months ago

    My pm’s seem to be working now on the hotmail server

    11
    #29 7 months ago

    Update! I have been in contact with Microsoft and they have removed us from their IP blacklist. I will also be taking some steps to prevent this from happening in the future. Fingers crossed!

    3 weeks later
    #30 6 months ago

    Im guessing because of the server move, pinside is on the blacklist again. Can you please contact them again robin to get it fixed? Thanks!

    #31 6 months ago

    I just got an email, its all fixed again. Thanks!

    #32 6 months ago

    Yup, I was in touch with the Outlook team today and gotta say, they do respond quick. Kudos to them.

    #33 6 months ago

    Years ago I went on a vacation to Vegas from Canada. Hotmail detected that I was in Vegas which was unusual activity (since its a vacation). They blocked all access to my account for 30 days without any means to unlock. No access to important emails I needed to get to. I no longer use hotmail.

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