I had received some PM notifications on my hotmail.com address as recently as yesterday.

if you changed outbound email server, you may be flagged by MS as a spammer, if it is used to your historical outbound ip(s).

check your test account spam folder.
check your test account (other) filter categories (default from MS).

for example, google's recent changes are redirecting email to new 'categories'.
if you can hand-craft outbound email headers, do a few and change your 'From:' email adrs domain to something like [email protected] and see if those show.

check to see if you've had a recent number of unsubscribes. if so, you may also have a recent number of people hitting [spam] button inside their email systems. which you won't know about.

try sending test emails from some of your other email accounts to your test email account. do those work?

is your outbound server also inbound? if so, test some inbound emails from several accounts, including your test account.

are you using a new mail server, or write new code that generates the emails? if so, maybe there's a slight malformed header that MS is choking on, but other email vendors can handle?

just noodling...

bb

there used to be a window that popped up when you had a pm on the forum page now there is no notification at all .

A tiny envelope will appear next to your name

thank you

do you still have access to your previous hosting provider, where you can test sending an email from your original source?

if you updated your DNS records to point to a new hosting provider (think you mentioned going from Dallas to Canada previously...), then you'll want to update your MX records with both:
a) the company you have your domain purchased through (ie: godaddy)
b) your actual site/smtp hosting company (ie: in canada?)

They both need to be updated. Your hosting company can walk you through the updates. That change can take up to 48 hours. I've done this for a previous client before to get their email working.

(but - with all that said, are you saying email does get received at non-MS email accounts without a problem? If so, need to better isolate just with MS.)

hope that helps,
bb

You never see "Microsoft" and "problems" outside of the same sentence.

Would highly recommend that for gmail users, as email may end up going into the new 'category' pages instead of your Inbox.

Robin,

Have you been to mxtoolbox.com and checked the domain to see if you are on any blacklist? There are others out there as well that you can run tests on. Also, make sure that the Pinside mail server is not sending NDR's as this can get you flagged. One other thing is make sure Pinside mail server is not set up as an open relay.

My Hotmail account seems to be delivering PMs from Pinside, but I think my marketwatch email notifications are being blocked. I'll try adding Pinside to safe senders and see what happens.
Thanks Robin!

New problem. The little envelope shows I have pinside mail, but it's not in my folder. I send a response, and the new messages show up in the thread, but the old ones disappear.

Hey there. The only thing I've done longer than working for Hotmail (Windows Live Hotmail, Outlook.com) is play pinball. First time registered user/post... I've forwarded this to our spam and safety program manager and will get back to you when I hear something.

Here's what our spam and safety GPM had to say:

I will definitely look into what’s up. But I need them to follow this and give me SRX before I can go. Per policy and can’t make exceptions.

“The most efficient and effective way to address any deliverability problem is by submitting the issue to our dedicated deliverability support team. Senders can do this by filling out a form with detailed information necessary to diagnose the problem. The form can be found here: https://support.msn.com/eform.aspx?productKey=edfsmsbl&ct=eformts&st=1&wfxredirect=1. Going directly to deliverability support will ensure that we have the right information to investigate the cause and recommend the right solutions quickly. These submissions are monitored by a dedicated team that solves the majority of deliverability issues.”

Thanks,
Krish.

Hope that helps!

There are lots of techies that are into pinball. It's about the only way you can afford the real estate it takes to have a collection in the Bay Area.

Thanks,
Tim

Not still happening, but when I responded to a message that time and waited, it showed two new messages had arrived, but there were no new messages. So I sent another one, and the two new ones showed up. But each time we messaged back and forth, the last ones disappeared. And my original response appeared above the one that was sent to me, which seemed odd. The only two that are left are the original two. This did not happen again, and all the messages went to Hotmail.

I don't seem to be getting market watch summary emails at all. My email is at yahoo. Not sure if there is a known problem or not.

Looks like Microsoft had a global outage, so this might have been impacting you as well. It hit our company too...

https://www.computerweekly.com/news/252497921/Microsoft-cloud-users-hit-by-global-outage-linked-to-Azure-Active-Directory-issue

Thanks for trying to get this resolved robin and for making it so easy to switch up our email addresses as a workaround.

Work has been having issues with Outlook since Friday! Microsoft claims it was only overnight but it sure seems like it’s been longer than that!

Can verify that a PM sent yesterday that should have been forwarded to my @MSN.com email did not come through as it previously would have.
Also not shocked at all that Microsoft is a pain.

Mine was not working since saturday. I followed the original instructions posted earlier in this thread to add the [email protected] to my safe senders list and now it is working

My pm’s seem to be working now on the hotmail server

Im guessing because of the server move, pinside is on the blacklist again. Can you please contact them again robin to get it fixed? Thanks!

I just got an email, its all fixed again. Thanks!

Years ago I went on a vacation to Vegas from Canada. Hotmail detected that I was in Vegas which was unusual activity (since its a vacation). They blocked all access to my account for 30 days without any means to unlock. No access to important emails I needed to get to. I no longer use hotmail.