I normally email and get a response back with a quote in a fairly timely manner.

For what it worth I’ve shipped dozens on machines with Michelle (both arcades and pins).

Generally the information she will need it this.

1) Pick up address, contacts name and phone number.

2) Delivery address, contact name and phone number.

3) Name of game and value.
(In the case of arcade games if it’s a standard cabinet or not, and if not weight and measurements). A pinball machine is a pinball machine as far as weight and dimensions go. Standard body or wide body doesn’t really matter, unless you’re shipping something like Hercules.

As far as what it costs it depends on a few factors. The more remote the machines located, the more it may cost.
They basically send a van or box truck out to pick it up. The further from a major city, the longer the drivers have to drive, I.E. it may cost more.
It’s not so much about distance as it is remoteness.
After the game is picked up it goes to a sort facility, where it gets scheduled to go on the next truck going to said destination or nearest major city to the drop off location. From there it gets loaded on a local delivery truck and then dropped off wherever you scheduled it to be dropped off.

Now, you might be able to save a few buck by picking it up at whatever local facility it arrives at and bypass the door to door service. I’m out in the sticks and would rather just pay to have it dropped off in front of my garage.

Another thing to keep in mind is that the additional cost for shipping multiple games is very reasonable. I have found that each additional machine usually only adds $100-$200 depending on what they quote you. The trucks are already driving that route, so it’s quite reasonable to piggyback a second or third game.

Once you send her an email with said information, she will get back to you with a quote. If you approve the quote she will proceed with it and give you a number.
From there they contact the seller (pick up destination) and schedule a pick up date. After that you wait for a call from the local company letting you know your game arrived and with go get it, or schedule a delivery time based on what you arranged and paid for.