It would seem from your posts that you have owned your Metallica for well over 6 months. Depending on when you made your claim, the warranty is probably done. Stern gives a 90 day warranty. I would talk to the reseller that you purchased the game from, If they are extending the warranty to 1 year then it is their responsibility. Even in the first 90 days that there is warranty the reseller has the responsibility to handle all problems and correspond with the Master distributer. Its sound like your reseller has been just passing the buck by telling you to contact Starburst directly. In fact if you didn't make the claim within the 90 days then Starburst and Stern should probably receive a reimbursement from you for the display.