Burnaby, BC
Quoted from Triumvirat73:I purchased the game through Nitro Amusements in Vancouver. I called them with the problem and, because I live about 4 hours away from Vancouver, they told me to call Starburst Cineplex directly (the main Canadian distributor).
When I phoned Starburst I had to give them all of the details I would expect to have to provide, but I should have clued in when they asked for my credit card number. Naively though, I just thought it was part of the process. After about a month I received my replacement dmd and had to ship the faulty one back to Starburst (at my cost). Then yesterday I receive a receipt for $70+ for shipping from starburst to me AND shipping twice between starburst and stern.
Unhappy to say the least...
You should be taking this up with Nitro, they sold you the game and provide a one year warranty - according to their ads. They are supposed to handle things like this - that is what a reseller does, deals with issues and helps the customer.
Nitro needs to clear this up for you.
John :-#)#
www.flippers.com
St. Louis, MO
