Quoted from Dmod:Mark, please stop posting misinformation. Updating to the new Metallica ROM does not affect the product key.
Spider-Man is a published exception and if you had followed the directions for updating that were connected to the link there would have been zero down time.
When you ran into a problem we responded directly to assist you.
It's not misinformation. I never said that updating this will cause a key problem. I asked if it would. I said that every time I ever do anything I'm stuck with no key and having down time. I said I'm personally scared to update because every time I make any changes in emailing you for a key. There is no misinformation.
Yes you respond to emails quickly - usually within a few hours. Your service is good. But I'm still stuck having to go do something else waiting for a key. If that machine was on route Id have to make a separate trip.
I hate DRM in general. But yours seems to inconvenience paying customers - well at least me. That's the trade off you have made by choosing such a DRM design. This type of discussion is the downside.
Im not just a troll here. I have 14 colordmds and I bet I've bought over 30 in the last few years so I am a heavy customer of the product. I have been needing a key at least 5 times. Each time it is an extreme bummer. Once the button that toggled the key entry would intermittently double press and it became a huge task to enter the key. It took about an hour. As a paying customer, I find it irritating to have to jump through those hoops. So as long as the DRM process continues to inconvenience me, a heavy purchasing customer, I'll be complaining about it.
It wouldn't be terribly difficult to solve this problem either. A back end web server could easily issue (up to) 1 or 2 keys per serial number on the spot without having to manually wait for an email response. That would help lessen the inconvenience on paying customers significantly as they could get the key right away and not have to come back later. Something similar to this would take maybe up to one day of effort for a decent web developer depending on the algorithm used to generate keys. As I said before, I might be interested in helping with this if you wanted. Anyways, we will be at CAX this weekend. Stop by our booth if you want to chat