They have to deliver no matter what the damage...customer has to refuse it. We just got an load of multi game cabinets and the pallet was 9 feet tall when it left and two feet when we got it. They destroyed the load, put all the pieces on another pallet and wrapped it thinking we would accept it. Really?? A bunch of crooks some of these outfits are. The driver knew I would refuse it but they have to try and deliver it anyway. Piecs were falling out all around the pallet. Just stupid and a waste of everyones time.