Quoted from trimoto:I didn't buy it from a dealer but it is HUO
It's difficult dealing with Stern directly trying to get a playfield replaced. I did it, but it took months. From start to finish it was 5 months to get my warped playfield replaced. I documented the process for posterity here on pinside. If I had to do it over, I would go through my distributor.
https://pinside.com/pinball/forum/topic/met-playfield-twisted
Someone posted pictures where the playfield on their MET sunk in around the Sparky magnet. It looked pretty bad and they said Stern wouldn't replace it.
Rob