hmm... that doesn't seem to be very sturdy. how thick/stiff is that cardboard?

after all that went on in this thread & you show us a picture of an empty box???

So they sent you almost an empty box with some vac formed styrofoam inside.

Guess they didn't trust you to send yours back after getting the new one? lol

It sounds like they are taking care of you, but being a large company the wheels turn slowly. Best of luck with this.

I have not been keeping up... so it looks like you send your PF back first???

Ouch.

I wonder what the odds are they just get some guys at Stern to twist your playfield in the opposite direction for a bit then throw it back in the box?

I hope it works out, but sending my pf back first seems like a leap of faith. Who knows what will be sent back.

Will be interesting to see the turn around time on this.

Does that styrofoam really weigh 80 pounds?

Maybe put it on the floor and stack a few microwaves on it for a week?

I am really glad they did get you a new pf. They price there loaded pfs higher than nib so score for you.

Mine was in a plastic shipping Baggie glued on the outside of the box. Really need to get my shipped out but I haven't had a day off to mess with it. Going to try next week the day before I head out on vacation. Hate to do it now and it come back and it's sitting on the door step while we are out of state. Good luck! any pointers on filling in the voided space?

Paint chipping off of sparky magnet. Mine was in the packing list enclosed plastic on outside of box check in there.
image.jpg

If the shipper is rough with the package it may arrive to Stern no longer warped

did you get that new pf in the cab yet?

ugh what a hassle...i've read this entire post and it seems they just give the runaround...how much work would it realy have been to just ship a new populated play field with a return label, and you send your back...

Because there are unscrupulous people out there who would "forget" to ship the old one back. Unless secured by a credit card deposit. But then Stern would be getting flack for that.

I wonder how many unpopulated playfields sent out under warranty never get installed in the game?

Damned if you do, Damned if you don't.

At least Stern is replacing it.

Look at all the bad WOZ playfields, and JJP is just sending out stickers to cover the missing paint.

How happy would you be with this on your new $9000 game?

WOZ repair.jpg
WOZ_Wear.jpg

416517-i.jpg

Ouch

Wow, now that is some bull$*%!

That is total bullshit. I will sell my WOZ and forget about buying the new Lawlor pin from them if it EVER gomes out.

Two of the WOZ pics are mine. I have asked again about getting a playfield or one at a discounted price. In hindsight I should have put Mylar down but I generally don't do it on games that I have restored playfields in so didn't on what would be a HUO game.

He sent me a new PF. The thing is that this should not have happened at all. This is a manufacturer flaw which becomes a JJP flaw and it should be fixed. I am thinking seriously of selling my WOZLE and buying a TOTAN.

Perhaps the cardboard box is the replacement.

I am not convinced that mylar would have prevented that forever. The playfield delaminating is unacceptable. The ball should wear down to the wood before the top layer starts chipping off.

JJP sent you a new playfield?

Yes, he did. I was pretty persistent. I think it is bullshit that the ink chipped off and I probably don't have 100 games on the damn thing. Something about the game that bugs me and I don't play it much. I want to like it and play it more but I don't. I emailed him about it and he asked me what I wanted him to do and I told him that I wanted a new PF or at least sell me a new one at a discount. So he sent me one.

So I'm assuming this is the playfield?

https://pinside.com/pinball/forum/topic/stern-facebook-alert-metallica-premium

Stern replacement playfields. My experience in the past are that you are not getting a pristine replacement. Usually they ship what ever wasn't a good grade for the line. Other people have experienced the same, & some have gone through racks looked for the best one. I have also gone years waiting for a Stern playfields under warranty. They come scratched, marked, or blemished in areas. It is what it is, I guess you should be happy getting any warranty service.

I am a Stern Dealer & customer in Canada. I have had paint chip off Stern playfields, & lately a local has a Star Trek Pro almost new shed its ink (brutal).

They only do that to Canadians...!!!... .....just kiddn bud...I'm a year in the hobby now...I think after reading here in that time...I'm completely talked out of NIB...I just don't see many positives other than the opening experience...BUT...maybe one day my kids will move out (yaa right nowadays)...and I'll have money too blow on nib's...............Joey

That "80lbs crate" is so sad. Hopefully they can do something about it. Too bad they are not running any premium playfields.

Two and a half weeks later, any updates Rob?

That is crazy! Are you saying that you have to accept the decal remedy? Or is that what they initially try to offer but if you stick by your guns you can get a more acceptable solution? I would be very upset to have decals(band-aids literally) on my $9k game! My wife and I want an emerald woz but we usually only can afford used pins, never nib, so having seen this wear I am really worried about buying used and not having a warranty at all down the raod! Ugh!

Previously, JJP was replacing playfields for free, but now they are offering you decals, or charging you $500 for a new playfield.

Maybe once the money starts flowing again if/when the Hobbit starts shipping, the free playfield replacement will return?

They are providing decals or precut Mylar to people who ask for them free of charge.
Do you know of anyone else, other than myself, that was offered the $500 playfield option?

Not that I know of.

Everyone I know got the new playfield and 15 hours of swap work.

Please elaborate. Were they given payment for someone to do the swap?

PM sent

No one I know of said they got any money for the labor involved.

That does not mean that it did not happen.