Quoted from LesManley:10-15 out of 100?!? So you are saying that 10-15% of your shipments have been damaged and you are happy with that? Wow. Those are some low expectations. If I dealt with any company and they screwed up 10-15% of the time, someone else would have had my business a long time ago.
+1000.
I shipped a game one time in my life, with STI, and it arrived with a shattered backglass. Losing an easily replaceable glass on a common game is one thing, but on a rare game that is a good portion of the value right there, almost priceless. I will never ship a game again.