Do what I did -- ask to pay by credit card! This gave me the option to file a chargeback with my card company when they didn't deliver and tried charging me additional fees.

The person I dealt with was Judy Metallo. I asked for Michelle several times but was always told she was on vacation. Judy would rarely answer my emails or messages and I usually had to keep calling over and over until she picked up.

NAVL/Precision struck me as a poorly managed company with no concern for customer satisfaction. There may be worse, but there's got to be better.