You had to wait a few extra days for your toys. What were your other options? They are they ONLY shipper that both pays real insurance and doesn't require a pallet. Without NAVL, there are a bunch of us that wouldn't be able to buy or sell long distance without them. You'll have plenty of time to play your game, delays are frustrating, but keep it in perspective.

It is actually. I deal with people on a daily basis that make we wonder how they figure out how to tie their shoes let alone properly pack my multiple thousand dollar game that's going to get paid out at pennies on the pound if destroyed.

Sometimes NAVL flat out drops the ball and it sucks. But, in my experience, the grass isn't always greener. Delays can happen, and with NAVL probably happen more frequently. Damage can happen, with NAVL it happens about the same, maybe a little less.

It's how NAVL handles the claims. I've heard tons of people bitch about delays and a few about damage, but when it comes time to pay, very few complaints.

For me, and maybe someone else is different, I've sent and recieved 20+ games and never had a scratch, and the real insurance I've been luckily enough to only heard about makes me feel pretty good.

I can list a ton of complaints, like the time the shipper was sending a game to me and someone else, and they local guys swapped the tags. Or the time when they said it was a weekly pickup zone and it took them a month to pick up.

I care about that stuff that day, but having a game wrecked and not being compensated fairly would sting 100 times harder and 100 times longer.

LOL. I'll let you guys test out the "new shippers." Nobody is doubting that you can ship quicker and cheaper. It'll be interesting to see how the situation is handled when someone drives a forklift through the game. You might seriously regret trying to save a few bucks and few days. Maybe not, but I'll stick with Michelle for now.

Let's take a step back. When you ship a pinball you have at least seven parties involved. You have Michelle / Judy, you have the local guys doing the pickup, you have the local dock, you have the truck driver, you have the remote dock (usually multiple docks and trucks along the way), then you have the destination dock, and then the local guys delivering the game.

Michelle is an agent for STI, then you have STI, then the local pickup, then local delivery.... You have so many hands in the pot, if one of them goes bad you get a bad taste in your mouth.

The local guys in Denver are better than great, I'd say fantastic/phenomenal. However, in your city, you might have a bad "NAVL" experience because a local guy screwed you.

I guess my point is, let's not be so quick to blame Michelle, someone who is probably bending over backwards and doing everything she can for you, when at the end of the day, the problem is out of her control / authority.

I hope you find another shipper, competition is great and NAVL is expensive. Please be sure and let us know how it goes. But honestly, until you ship 100 games, and only 10-15 get dinged or damaged, and then they pay fairly every time, it's not worth saving $80 and a few days for me. Too much risk, I'd have one less pinball in my collection if a game I was responsible for got trashed and the shipper didn't pay.

Lots of mis-information about how NAVL works. Michelle supervises nobody. STI has always taken financial responsibility when a game is damaged. Just so I understand, how much "financial responsibility" do you think they should take because your toy is a few days late?

I don't ship much, I've only shipped / received about 20, never had a problem. I'm not sure what the actual number is, but a scuff on one game out of 10 seems realistic to me. What's realistic to you? Never? 1 in 100? Maybe I set the bar too low, maybe you too high, I don't know. I do think I've been a bit lucky I've never had an issue though.

Call STI corporate 1-800-443-0940.

The largest window should have been 4 hours. Some local guys are great, some are horrible. If your local guys are constantly horrible, let them know. Give them a chance to fix the issue. Talk to the dock manager, talk to STI corprate and then see what happens. Again, maybe nothing, STI is far from perfect. Have you done everything you can do as a consumer as well? Maybe you have, I dunno, just asking.

Maybe you know what you're doing, but there are two sides to every story. While STI will take your game, when you are shipping a game with a glass you need to be especially careful with the pack job.

So, what was wrong with it? Supposedly they bent your legs, and it never played right again? Do you play the legs?

Is this the same tech that couldn't fix your game so you had to sell it? I'm just trying to understand. I moved my DW 12 feet a couple weeks ago. When I went to boot it back up, I needed to replace a resistor on the CPU board to get the high powered solenoids working again.

From what you've said so far, the game arrived non working with a $60 pair of legs being bent that they paid for. I'm not sure what game it is, but NIB or or System 11's, when you move pinball machines, they might not work when you turn them back on.

It doesn't seem like you got screwed in any way. Besides, you said you bought the pin from Ebay, it wouldn't be the first time someone bought a working pin from Ebay and it didn't show up exactly how the seller promised.

It absolutely could have been NAVLs fault. Or it could have been an Ebay seller who fudged the condition. Or, it could have been the normal wear and tear of moving the game that did it. I'm not sure why you are so quick to blame NAVL especially when they paid for the legs and an hour of tech time. IMO, that was very generous of them. I've had friends buy from Ebay and the games had parts switched out on them more than once.

Ha! The seller doesn't fold the head down and it's STIs fault.

That's why you take everything on here with a grain of salt.

You should take every word on the internet, this board especially with a grain of salt.

Small business owners?

I was referring to the owners themselves. Potentially high salary people with no vacation time. The owner never gets a break.