Quoted from Nuclear_Waste:I can understand delays...the worst thing was the communication trail. Over the course of my machine's transit, I had to make over 30 phone calls attempting to get status--most calls began with stating that what I had been told the day before was incorrect. And...my machine was in "we have no idea where it is" land a total of 5 times.
Did you try using their tracking site?
https://extranet.spectransinc.com/BOSShipmentTracking/BOSShipTrack.aspx