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I cannot believe you guys still use NAVL...I've been with Uship for around 4 years-actually longer I think-but I have NEVER had an issue with them. To date, I've had about 65-80 shipments, not all pins though, and have never looked back. They run MUCH cheaper than NAVL too, FWIW. Try them or keep complaining about NAVL!
Norm
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Newtown, CT