My NAVL shipment of a single pin from Florida to Missouri was 24 days past the estimated delivery. I can understand delays...the worst thing was the communication trail. Over the course of my machine's transit, I had to make over 30 phone calls attempting to get status--most calls began with stating that what I had been told the day before was incorrect. And...my machine was in "we have no idea where it is" land a total of 5 times.

OP: maybe they just hate Missouri?

Yep. And it was regularly kicking out statuses that were cryptic to me or didn't match what NAVL was telling me. These prompted me to call NAVL/ STI who didn't know what they meant either. So they would refer me to whoever they thought had the machine at the time, and their info would not match up either. Such is the game when dealing wthi sub-contractors and in my case, sub-contractors of sub-contractors. I just wish NAVL would've done the legwork instead of sending me off to these other companies to try to get info.

Note: my shipping contact at NAVL was Judy Mentallo. I was told that Michelle wasn't available.

Even though my machine was almost a month late, would I use NAVL again? Given the lack of other solid choices, yep.