(Topic ID: 296085)

marcospecialties.com: Nothing to see here; move along.

By Zitt

2 years ago


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  • 71 posts
  • 42 Pinsiders participating
  • Latest reply 2 years ago by jwilson
  • Topic is favorited by 12 Pinsiders

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    This topic is closed.

    There are 71 posts in this topic. You are on page 2 of 2.
    38
    #51 2 years ago

    Ok, one more post from me on this with some situational updates. I just had a good conversation on the phone with Marco at Marco Specialties, and trying to sort this all out to a happy resolution. They don't have a pinside account but are aware of this thread and gave me permission to post up a summary of the discussion.

    It essentially played out as I thought, they never had any inventory of this board and they show a history of zero items received and zero items sold. They tried to buy from me and did the listing early in anticipation of having inventory that never arrived. After I told them I can't sell them any of this design, they marked it as an inactive/unavailable item.

    They thought my photo was of an original Chicago Coin board and left the inactive listing available for historical reference. They didn't understand initially that it was a new design and thought it was a 1 to 1 reproduction of the original piece.

    Once they got wind of this thread and understood what was going on, their listing was deleted. They said they have not yet spoken to Zitt directly but have attempted to reach out to him, and will be more than willing to talk to him directly to work this out.

    At this point I think we've come full circle on the topic. I'd like to motion for closure now unless the OP requests it to stay open.

    #52 2 years ago
    Quoted from HHaase:

    Ok, one more post from me on this with some situational updates. I just had a good conversation on the phone with Marco at Marco Specialties, and trying to sort this all out to a happy resolution. They don't have a pinside account but are aware of this thread and gave me permission to post up a summary of the discussion.
    It essentially played out as I thought, they never had any inventory of this board and they show a history of zero items received and zero items sold. They tried to buy from me and did the listing early in anticipation of having inventory that never arrived. After I told them I can't sell them any of this design, they marked it as an inactive/unavailable item.
    They thought my photo was of an original Chicago Coin board and left the inactive listing available for historical reference. They didn't understand initially that it was a new design and thought it was a 1 to 1 reproduction of the original piece.
    Once they got wind of this thread and understood what was going on, their listing was deleted. They said they have not yet spoken to Zitt directly but have attempted to reach out to him, and will be more than willing to talk to him directly to work this out.
    At this point I think we've come full circle on the topic. I'd like to motion for closure now unless the OP requests it to stay open.

    Make a phone call. Wow easy, now fixed. Cool now play pinball

    #53 2 years ago
    Quoted from Quadrat:

    Make a phone call. Wow easy, now fixed. Cool now play pinball

    To be fair, they called me.

    #54 2 years ago
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    #56 2 years ago

    I think a not so slanderous title change is in order

    #57 2 years ago
    Quoted from Chuckwebster:

    I feel for everyone involved. but as other have mentioned its always good to talk about an issue first. With that said- i'm pissed that Pinball Life won't ship me the puppy they keep falsely advertising.
    [quoted image]

    Marco stole the puppy, too!

    #58 2 years ago

    No one gives a toss about IP theft around here so many mods clearly use stolen IP and ppl lap it up.

    -5
    #59 2 years ago

    Look guys, I appreciate you think I blew this out of proportion.
    I appreciate that you think this drama was mine to handle.

    That said; It was only after research by people in this thread that I was able to track down the "middle man".
    From where I stood; this was stolen property.
    And it was theft.

    As @Hhause stated the issue appears to be resolved so matter is closed.
    @Hhause - I'll contact you via email/PM for disposition of the boards when I get a moment.

    #60 2 years ago
    Quoted from Zitt:

    From where I stood; this was stolen property.
    And it was theft.

    You just reacted too quick on this Zitt. There was no sign of theft whatsoever especially when you looked and they had no inventory of said item. An easy phone call, which is what resolved this situation, would've resolved this without the public bashing.

    I know Marco wouldn't pursue this but if it were someone else, it wouldn't be surprise if they went after you legally for slander!

    #61 2 years ago
    Quoted from Zitt:

    @Hhause - I'll contact you via email/PM for disposition of the boards when I get a moment.

    No rush, it's a holiday weekend, they're not going anywhere.

    #62 2 years ago

    Good to see you updated the post title but it's still an asinine one! A lot companies list inventory they don't have. Go on Amazon and you'll find a deluge of items they don't have. Not to mention the fact that they showed they had none in inventory so your title is still inaccurate!

    Also, Marco has let it be known that they have tried to build a "library" of pinball parts for reference purposes.

    #63 2 years ago
    Quoted from meSz:

    Good to see you updated the post title but it's still an asinine one! A lot companies list inventory they don't have. Go on Amazon and you'll find a deluge of items they don't have. Not to mention the fact that they showed they had none in inventory so your title is still inaccurate!
    Also, Marco has let it be known that they have tried to build a "library" of pinball parts for reference purposes.

    Yep, has given me a reference for a part number to hunt for on several occasions.

    -2
    #64 2 years ago
    Quoted from meSz:

    I know Marco wouldn't pursue this but if it were someone else, it wouldn't be surprise if they went after you legally for slander!

    Facts aren't slander.

    Quoted from meSz:

    they had no inventory of said item.

    "had" being the operative word. Only a legal summons would have resulted in a damage assessment of theft.

    I get it; maybe I did over react. That said; at the time I didn't have a contact at Marco... no business relationship what so ever.
    So; you call it over reacting - I call it protecting my property.

    It's not unreasonable for me to expect a would be customer to contact me direct to discuss carrying a product before listing it or before using my images.

    I'm a pretty fair guy... and respect other people's property and opinions.
    I'm sorry you guys don't see this as a fair response to a problem.

    ----
    I just got off the phone with Marco ... he reach out to me directly- by phone as a result of this thread and discussions with @HHaase.
    We each made mistakes in how this product was handled and hope we have collectively learned from those mistakes.
    I blew this out of proportion by not simply picking up the phone. As I stated; I didn't have a contact inside company and didn't have any understanding that the phone number on the site would connect me to a real human who could have resolved the issue.

    Marco did not actually receive the product and has de-listed it.
    HHaase did build 5 and delisted the part from his site.
    I'll work with HHaase to get the remaining stock and determine next steps.

    #65 2 years ago
    Quoted from Zitt:

    Facts aren't slander.

    "had" being the operative word. Only a legal summons would have resulted in a damage assessment of theft.
    I get it; maybe I did over react. That said; at the time I didn't have a contact at Marco... no business relationship what so ever.
    So; you call it over reacting - I call it protecting my property.
    It's not unreasonable for me to expect a would be customer to contact me direct to discuss carrying a product before listing it or before using my images.
    I'm a pretty fair guy... and respect other people's property and opinions.
    I'm sorry you guys don't see this as a fair response to a problem.
    ----
    I just got off the phone with Marco ... he reach out to me directly- by phone as a result of this thread and discussions with HHaase.
    We each made mistakes in how this product was handled and hope we have collectively learned from those mistakes.
    I blew this out of proportion by not simply picking up the phone. As I stated; I didn't have a contact inside company and didn't have any understanding that the phone number on the site would connect me to a real human who could have resolved the issue.
    Marco did not actually receive the product and has de-listed it.
    HHaase did build 5 and delisted the part from his site.
    I'll work with HHaase to get the remaining stock and determine next steps.

    Thanks for posting the outcome! Have a good one!

    #66 2 years ago
    Quoted from BMore-Pinball:

    Why can't people communicate directly with issues instead of going straight to a public forum

    Sometimes people would rather be right than happy.

    #67 2 years ago
    Quoted from Zitt:

    Facts aren't slander.

    "had" being the operative word. Only a legal summons would have resulted in a damage assessment of theft.
    I get it; maybe I did over react. That said; at the time I didn't have a contact at Marco... no business relationship what so ever.
    So; you call it over reacting - I call it protecting my property.
    It's not unreasonable for me to expect a would be customer to contact me direct to discuss carrying a product before listing it or before using my images.
    I'm a pretty fair guy... and respect other people's property and opinions.
    I'm sorry you guys don't see this as a fair response to a problem.
    ----
    I just got off the phone with Marco ... he reach out to me directly- by phone as a result of this thread and discussions with HHaase.
    We each made mistakes in how this product was handled and hope we have collectively learned from those mistakes.
    I blew this out of proportion by not simply picking up the phone. As I stated; I didn't have a contact inside company and didn't have any understanding that the phone number on the site would connect me to a real human who could have resolved the issue.
    Marco did not actually receive the product and has de-listed it.
    HHaase did build 5 and delisted the part from his site.
    I'll work with HHaase to get the remaining stock and determine next steps.

    I have been in your shoes; I developed a part for Turbo Shelby Dodges and an unscrupulous vendor stole the design and started turning them out.

    When confronted it was all bullshit and evasions.

    I'm glad that in this situation it was not the case, but to find one of "your babies" out in the wild without out so much of a "do you mind if I make this" is rage inducing.

    Again, looks to be a misunderstanding and worked out.

    #68 2 years ago

    Marco has given me an impression of honesty and helpfulness in all of my interactions with them. I can't recall reading anything negative on here about them, (apart from maybe re: pricing). I think they could have been given the courtesy of a phone call before writing a haywire public post hammering them as crooks. Sort of like, if your neighbor is doing something irritating, walk over and have a conversation before you off and call the police.

    Take a few deep breaths, people!

    #69 2 years ago

    I’m just happy it ended better and in short amount of time. Could have been something more strung out and more finger pointing.

    #71 2 years ago

    I'm so glad you didn't end up losing tens of dollars! Phew. That was a close one.

    There are 71 posts in this topic. You are on page 2 of 2.

    This topic is closed.

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