I met Mr Marco at an Allentown show once and he could not have been nicer and gave me a great deal for Two TAF toppers that I needed really bad for my TAF restore that was missing one. They were not even on the tables for sale but a friend spotted them on a table with their personal items, they had not been put out for sale as the had some minor damage. He sold then took the time to talk for a couple of minutes about pinball parts etc. All of the Staff have always been friendly when I order and correct any mistakes. I love their site and is the best for finding parts or even researching parts. They are one of the best pinball vendors and I am thankful they are in business and I will continue to always use there site even if a mistake is made.