That IS a Gottlieb System 80A game, and the targets on that game are blank to begin with from the factory. What's wrong with them? Are they the right colors? If so, I could see why he may feel like you are returning something "proper".

I have only had good experiences with Marco Specialties however I have never had to deal with their customer service side of things. I won't jump to conclusions in blindly defending them, though, I know how annoying that can be.

http://www.marcospecialties.com/pinball-parts/DT1569

They look blank to me? Or is it just the 80A thing Otaku cleared up?

I always look at what I am buying before ordering it.

Marco seems to be unclear pretty frequently...

It does say kit, and does not specify that they are blank/require addition decals...

I bought an over priced flyer and manual from them a while back and both turned out to be copies, but did not say that...(some do state now)...when I questioned it, I was told basically same thing about returns....

And their shipping charges are of course nuts in first place ...

Yeah I hate it when the picture matches the actual product.

Be forwarned when buying pinball parts off e-bay and it includes the slogan, "this is the actual item you will receive" .

They are not blank on the flyer. Not sure about the production model.

1877f1 (resized).jpg

These are the only photos I could find where the drop targets had some sort of decal/stamp/image on them.

http://user.xmission.com/~daina/images/mc/punk.html

My first stop for Gottlieb parts is PBResource. Most of the other suppliers get their parts from them anyway.

http://www.ipdb.org/showpic.pl?id=1877&picno=61074

Same looking drop targets on this game as on the Marco website.

I guess you had no idea what the price of the flyer and manual was before buying and the site didn't tell you the shipping cost before you made the purchase? Geez who is to blame for paying too much when you know what you need to pay up front? And why then did you continue to check out if it was all so over priced? Unbelievable.

So Marco's listing clearly shows BLANK targets, makes zero mention of them coming with decals, and you're mad that they didn't come with decals? Amazing.

We can thank whoever came up with "the customer is always right" for this type of complaint, that saying is and always has been a fallacy. Don't expect much support on this one.

Keep in mind that IPDB images are user-submitted and might not always be 100% factory accurate.

In either case, most games I'm seeing just have the blank targets.

Also note that there are sometimes variations between the flyer and the production game.

I have had issues with marco twice now. Both were resolved quickly by them (kinda).

Bought a ramp flap for rbion. Ramp flap was not correctly designed and did not fit the game. They sent a second, same deal. I said screw it and it still sits on a shelf.

Recently bought 3 red transparant spot targets at 9 a pop. The spots came in and all are cracked at the rivet in the same place. Sent an email with the picture. Marco checked stock, said they are all like that and then refunded me.

Marco is silly expensive for some things, but their shipping and service has always been good. In the op's case I am having to side with marco.

These are the correct drops for the game and the ones that PBR sells. They are hot stamped and not decals. Marco should either take back the incorrect blank ones they sold him, free of charge or send him the proper targets.
Punk_drops (resized).jpg

But the website that he ordered from clearly shows them as blank targets. Even if these targets were hot pink with clown decals on them if the OP bought them from Marcos with a stock photo of hot pink targets with clown decals with them then that's what he should expect to receive, right? I don't see the issue here. It sounds like the OP received exactly what was pictured on Marcos site. He said in his post "I bought a set of Gottlieb Punk drop targets from Marco as show on website". Maybe the OP is leaving out some information here but based on what's been said so far I don't see the issue.

But you see, he didn't order from PBR, he ordered from Marco and got EXACTLY what he ordered. It wouldn't kill them to waive the restocking fee, but it is in their returns policy and they are probably really tired of people expecting it be waived for shit like this.

Out of curiosity I looked these up at PBR, $4.00 a piece. Deal with the restocking fee from Marco, order from PBR for $48 bucks and you still have $12.00 left over for shipping from them and have what you falsely expected from Marco.

I saw the same thing and figured he'd have a much easier time dealing with Steve Young.

I ordered some flipper coils from Marco on Monday evening and received them today. I have have never had a problem with Marco and recommend them.

Well then they should not list them as Punk drop targets then for that specific game, now should they? And then subsequently fix their site. They are not, in fact, for this game. It's false advertising and misleading and Marco's fault, so that's why they should take them back and refund the money and not give him some BS about a 20% restocking fee to add insult to injury. By your logic, if I saw a picture of TZ gumball machine there, I should expect Marco to send me a TZ gumball machine? C'mon. Could/should the OP have asked them if there was art on them to avoid confusion, probably, but he also did not get what he expected when he ordered and all he wants now is to return them for a full refund. This is just bad business for Marco to be so petty about this. With this type of customer service, Marco will be a last resort when I'm looking for parts.

http://www.marcospecialties.com/pinball-parts/DT1569

Don't be so sure PBRs are all "Hot Stamped" as well...I know the Royal Flush ones are not anymore.

It's a little of both here...but honestly you looked at a picture of blank targets and ordered them. The originals seem not to exist anywhere?

When you saw the pic of the blank targets, did you call and ask if they were stamped before ordering them?

The original hot stamped targets for Punk exist from PBR. That is exactly what they sent me when I ordered from them recently.

Marco kool-aid drinkers unite!

It's not Marco kool-aid guy, it's common sense kool-aid, maybe you should have a glass or two.

Good to know. I never order anything from Marco unless they are the last person on earth to have it....I'd rather order from Australia.

Of course I'm also more of a looker than a reader

I noticed PBRs website doesn't show a pic or specify hot stamped on Punk. How did you know what you were getting before you ordered them? Or did you just assume they were.

I've dealt with marco on several occasions with returns, questions and I've never had issue with them. They always get back to me really fast. sometimes there stuff is more expensive, but they have more of a selection. Usually when I buy parts to restore a game I wind up having to get them from 10 different sites. couldn't imagine doing it without marco.

When buying parts especially game specific I always try to find as many places with the item to see what the differences are. Most of the time only one or two places have the item anyway, Australia is always a last resort.

I only got one item that I was unhappy with.
http://www.marcospecialties.com/pinball-parts/03-9842-78

it said it was a replacement for the 1" standoffs #03-9842 , since it was 7/8" it wasn't long enough. didn't even make it over the ball guide rail.
at least it didn't for champion pub not sure about monster bash, decided to keep it anyway.

Marco been berry berry good to me.

download (resized).jpg

Love Marco. Not always the cheapest prices, but if i had to order from 5 different places, shipping would kill me... so i dont mind. Great customer service.

Waaa Waaaa Waaaaaaaa
I've ordered a ton from Marco and always been very happy they are my go-to place, if they don't have it then I search elsewhere.

Something definitely is off here.

The description of the Punk (Gottlieb) Drop Target kit makes no illusion to the fact that these are supposed to be the correct Punk targets and not plain Gottlieb drop targets. They even charge a premium.

Here is the current price for the "Punk Drop Target Kit".
macro-drop-targets (resized).JPG

Here is the current price for the plain black and yellow drop targets.
marco-black-drop-target (resized).JPG
marco-yellow-drop-target (resized).JPG

Let me do the math for you. 69.95-((6*3.49)+(6*3.50)=28.01 premium for buying plain Gottlieb drop targets (notice the bulk pricing).
Not sure what the argument is here.

When you do your homework and check around the website you get the drop targets for cheaper is a good argument.

Sounds like Marco made a mistake. Maybe bring up this particular error to him and perhaps he will give you a refund this time if you mention they are supposed to be hot-stamped with a design on them, because in the end this helps him as well so he can correct the issue on his storefront. He is probably assuming himself that the targets are blank from the factory, hence his confusion when dealing with your request and why he would think it is crazy, since likely as far as he knows "they are correct".

He probably looked on IPDB and saw the blank ones and assumed that was it, unless those are a Marco set themselves.

What exactly did you say to him? Did you just tell him they were "WRONG!!!!!" or did you explain how this game originally came with stamped targets and that his inventory had an error? If you weren't clear about it, he is probably assuming it was your fault and you ordered the wrong thing and now you want a refund. Kindly enlighten him with details about this legitimate error on his part and perhaps he will have a change of heart.

If you weren't explaining to him the exact issue or if you were rude and blunt about it you are both at fault.

I don't even understand what you are talking about. These are not the correct drop targets.
What you get is the luxury of paying 13.99 in re-stocking fees due to fraudulent advertising.

Go troll a different thread.

You don't understand English? Marco's website includes pictures and part numbers of what you are buying. A blank can be used to replace a stamped target. Sure it says Punk, but the pics show blanks. If you don't bother to look at the pics or ask questions or look around to see if it's going to be cheaper another way then you are just plain lazy.

Now go troll your own ass!

Marco has been nothing but great with me! Did you actually call and talk to someone or did you send them some type of nast gram? They are my first choice and great to deal with. I have never ordered online from the. I sometimes have part numbers and they always help me out. Sometimes it is not what you are asking for but how you ask for it!

I think if you bring it to their attention that the single target price is cheaper, they will probably do something about it. It's all in how you bring it up to them. I've found pricing errors and they had no problem adjusting it.

What does the 20% restocking fee amount to? If it's less than $20, I'll cover it

I'll add a note here:

I bought a Freddy not too long ago and needed new drop targets and other things. I shopped around, did my due diligence, did my research, did the math, and ordered parts for my game from Marco. On their website I saw that they had drop targets and stickers for the drops. I knew what I was getting before placing the order. I knew I would need to apply the sticker to the target myself and that it was not hot stamped. I saw the images of the products I was going to buy. I did not assume anything, I knew 100% what I was getting.

I was not disappointed with anything as again I knew what I would receive.

Bottom line is if you have any questions about what goes on a Gottlieb, you ask Steve Young from PBresource and he is usually the best source for Gottlieb parts and is usually cheaper too.

But you can't get everything there, and Marco is the most complete supplier of whatever else you might need and they do a flat rate shipping of $9.95 no matter how big the order. Marco is the only place I buy rubbers from as theirs are far superior than everybody elses.

Between the two, there is rarely an occasion for me to buy anywhere else because both outfits customer service has been second to none for me. Just getting your shit together before you order eliminates these kind of problems.

Don't be assinign, my comment was that items I received were over priced...I am literate enough to see what I am paying. It WAS over priced for photo copies...It did not say it was a copy, I was ok with price for originals...

Regardless, their shipping prices are way too high for small orders.

I order when they are only place that has everything I need in one stop.

I was simply stating my experience to point out sometimes description isn't clear enough...

No need to act so pretentious over it

I have never had bad service from Marco. They do cost more than most other vendors.
But if you want to get a bulk of your parts in one place order from Marco. If your looking for the best
price order elsewhere.

Wow.

$41.94 as a group, but $69.95 as a game-specific set? Yikes.

I dug a little bit to see what other sets were going for:

Same situation with another 12-drop set with blank targets ($69.95): http://www.marcospecialties.com/pinball-parts/DT1527

However, same price for a 15-drop set with stamping ($69.99): http://www.marcospecialties.com/pinball-parts/DT1219
Individual targets are listed for $5 each: http://www.marcospecialties.com/pinball-parts/24269-G http://www.marcospecialties.com/pinball-parts/24269-Y
$5 x 15 = $75

However, with 10-drop set (with stamping), the price is $49.95, but the individual targets cost more when bought individually: http://www.marcospecialties.com/pinball-parts/DT1646

White drop$6.49 x 1) http://www.marcospecialties.com/pinball-parts/A-13179-W-R
Yellow drop: ($6.49 x 2 ) http://www.marcospecialties.com/pinball-parts/A-13179-Y-GL
Black drop: ($6.49 x 3) http://www.marcospecialties.com/pinball-parts/A-13179-K-W
Red drop: ($9.95 x 4) http://www.marcospecialties.com/pinball-parts/A-11905-RS
Total: $78.74

The prices on 12-drop sets don't make sense to me. But according to Marco's pricing of individual targets, 12 and 15 drop sets have slightly better pricing than the individual targets they list.

That said, I'm happy to keep buying from PBR directly. All Gottlieb targets are $4/ea. For 10=$40, 12=$48, 15=$60. If you reach $100+ for an order, the order gets a 10% discount.

Isn't there an upcharge on LED sets for specific games? I just thought the upcharge is for people who don't want to take the time to count how many rubber rings or LEDs or drop targets they need and can just quickly add something to the cart. Nothing shady but just an added service provided by the seller.

I've bought some stuff from Marco and always am pleased with the service. I bought a repin connector set for my Stern rectifier board and one connector was a male instead of a female in the bag. There was like six connectors in the bag and I just figured it was a common mistake. I called them on a Tues. and two days later one appeared in the mail express shipped. Great service in my opinion.