The black puck is a rebound bumper. I hear you though, 30% of kits I've bought from various people have been screwed up, it's frustrating.

That's a Getaway, too!

http://ipdb.org/machine.cgi?id=999

Just placed a Marco order literally 5 minutes ago.
Hopefully I have better luck.
My one previous order with them was perfect and quick.

WMS Getaway kit

http://www.marcospecialties.com/pinball-parts/RK1311-1

Allied Getaway Kit

http://www.marcospecialties.com/pinball-parts/RK1945-1

Which did you order?

Interesting. My most recent order of parts had pieces missing even though they were listed on the packing list. Maybe they are rushing through things. Never had an error before now and I have bought a LOT from them.

Nice, I just placed an order with them earlier today. I hate ordering rubber kits. No one seems to get it right. I can't wait for the surprise.

My last 2 orders with Marco's were wrong too. not so cool.
..the germans at pinballcenter on the other hand

At least you are not 10 days of shipping away from Marco's
EDIT It's all K pop these days

PCX Pinball on Ebay seems to get it right most of the time. I like 'em.

Sure wish I would've talked to the Marco guys at the RMPS about their site. It needed work before, but now it really sucks. They were dressed the nicest. Gotta have priorities.

Take a chill pill...or have a Margarita...since it is Cinco-de-Mayo...
It's not the end of the world. That comes in November.
--
Chris Hibler - CARGPB #31
http://www.Team-EM.com
http://webpages.charter.net/chibler/Pinball.htm
http://www.PinWiki.com - The new place for pinball repair info

Now you're talkin'!
--
Chris Hibler - CARGPB #31
http://www.Team-EM.com
http://webpages.charter.net/chibler/Pinball.htm
http://www.PinWiki.com - The new place for pinball repair info

I stopped buying ring 'kits' after I bought about a half dozen of them. Never seem to be 'right'. Bulk is where it's at, once you have more than about 5 machines.

I agree 100% with John. I've always bought in bulk and it's definitely the way to go, IMHO. It's cheaper, and you always have spares on hand if something breaks/gets worn out. Even better is that when you bring home a new machine/s, you don't have to wait for an order to show up before you can re-rubber.

Just give Marco a call and tell them what happened/is missing. I have probably ordered 20-30 times from Marco and had 2 orders with problems and they sent me the missing parts and I had them in a day or two, really easy.

Either buy in bulk or just individually order the sizes you need according to the manual. I dont think it comes out more price wise when buying a kit.

Thunderpants and firbaall

thanks for the videos. they are awesome on mute

I have been lucky and never had a issue with them.

post of the week!

I miss the "old Marco".

They no longer do price matching.

They no longer ship the same day you order. Now they wait a couple of days before they ship.

I agree, their new web site sucks. I like the old version MUCH better.

I just orderd a 2nd kit from them, first one was wrong and then just got this new one for Roadshow and it was even worse. I give up buying kits, bulk rubbers for me from now on. Just like college.

Stop buying anything from Marco. They don't care, and they make you responsible for their mistakes. BAA for rubber kits, any issues any Sara corrects it asap.

I agree, BAA are great people to do business with.

Also why even use marco? is it cheaper to import to canada? Pinball Life should be first stop for all your minor needs then the bigger places.

Agree buy in bulk from terry its cheap and you have what you need. One of his bulk kits does two games normally.

Hope they won't get a 6 pack order of Novus wrong.

I ordered a new dmd for my lotr and it wasn't working correctly, I had to pay the return shipping.
to get the replacement dmd in a timely manner, I bought a second one and they refunded me when they got the non working one back... they said they would send my next order for free... they seem to have a pretty good database, I look up parts on that site, then order from pinball life most of the time. just an example, I ordered a full led kit for my a13 from cointaker and the backbox led's were the wrong socket type... they sent out the right ones instantly and sent me return shipping to send the wrong ones back. that's what I consider customer service... I make mistakes myself, I don't hold that against anyone... the thing is how they deal with the mistake that matters to me.

hahaha that's funny, marco is the worst coming into Canada.

PBL for anything generic and in bulk for savings (rebuild parts etc)

BAA for w/b game specific parts, rubbers. MAD, depending on how Mike is feeling, LSOG gets interesting at times as well.

PBR for anything Gottlieb, old bally/stern, EM, and some other nice contributions to the hobby such as gear box rebuilts.

Marco - last resort when no one else has what you need and you're ready to get bent over and take it in the isehole as a last resort. Nothing like paying extra for the fast service, them f'ing it up, and then sending out their mistake by snail mail. Marco = the worst.

These are the big ones for me and how I use them, and there are a few other places that can have some stuff from time to time as well.

Honestly for something like a rubber kit, it's actually easier (and usually cheaper) to buy them on ebay. Plus I can always use spare paypal money to buy something small like that. I've yet to have a bad rubber kit order on ebay.

unlike businesses, with a feedback system, most sellers are going to be really careful. If only Marco had a feedback system.

I had no idea...

PL all the way.

someone have to explain to me why it cost so much more to ship in canada when money is the same?
they send est coast to west coast for $7.99 twice the distance from Marco to Lets say ontario but for ontario it's like $45.00.

do they put extra news papers in the box?

Because you have to fill out all the Customs paperwork to ship to Canada.

The North American Free Trade deal was only to allow cheap Mexican labor to be used without tariff. Try to bring some lumber back from Canada if you want to see how "free" trade is between the countries, LOL.

Uh oh. That's the latest kit I bought, just haven't started installing them yet! The WH20 kit was ok. Oh well, I have extras.

I get my rubber kits from actionpinball.com, they have great kits never a problem even give ya map where each rubber goes (great for the first rubber job). I had the same problem with Marco on my rubber kit in the past. Real happy with actionpinball, there in Salt lake City, a bit pricey on other stuff but there rubber kits are great!

I'll add my minor frustration. On my last order from Marco I thought that I had added two optical sensors to my basket. I was in a hurry and just rushed through the checkout process, which was 100% my fault. Upon glancing at my confirmation, I noticed that for whatever reason only one optical sensor was added. I immediately emailed, asking if they could add a second one to that order so I wouldn't have to pay another $5 for shipping. They emailed back saying that once an order is placed they can't change it. I'm sure that's the policy, but it's definitely not a way to show a customer that you're going above and beyond.

Anything that PBL has will be order there simply because Terry provides the best service.

I'm glad they took care of you. I'm not surprised they took care of you, Marco has never taken me for a ride. I bought a ring kit once and they shipped the wrong color rings, then immediately took care of it when I called in.

The cost to ship to Canada is pretty extreme. I guess I don't notice it with my business as I ship everything as small First Class Int'l packages for 3-4 bucks typically. But I can see where it would be very frustrating!

Ring kits are a double edged sword. I believe PBR used to charge 50 cents to assemble a kit - but if you ordered the rings piecemeal, no 50 cent charge. I like to build my own out of my bulk stock, as the manual isn't always right.

Enjoy that Getaway, I've had 2 of them, and sold 2 of them - and should've kept one!

I like Marco and but I have a feeling they get corrected about their ring sets a lot but never do anything with that info. With enough data points of user feedback these problems should eventually disappear. Same goes for LED sets from CT or whoever else.

Glad To hear Marco Stepped up and took care of you.. They really are a Stand up company. I have only ever had one issue and they took care of it right away, then followed up a few days later to make sure I had gotten my package and it solved my issue.

Keep up the good work Marco!

I've had numerous issues with Marco as well. Missing parts from orders, broken parts and incomplete kits. They have fixed two of my issues but refuse to work with me on another issue. They sell flipper repair kits saying it is a full replacement and list your game but then when the kit arrives they tell you that you have to buy an extra switch. Well why do they advertise it as a flipper rebuild kit and list my machine? Now I have to buy a $5 switch and pay $8 to ship it because while their kit was advertised to work with my machine it really isn't made specifically for my machine. How would a customer know this? If it lists a certain machine as compatible it should come with all the parts. I'd buy from PBL but he doesn't stock parts for old Ballys.

Yes, me too. Kits were almost always missing something. Never again. Now I just buy the tubs from Pinball Life and I always have what I need. Just keep them out of sunlight as they will yellow in time. Just put them in a box. Here si the link:

http://www.pinballlife.com/index.php?p=product&id=486&parent=0

Pappy

To be fare, my comments aren't for ring kits. I've never had a had rubber kit or led kit that has been right to date. This is in part to errors in almost all manuals, as well as the company at times as well.

My marco comments are for every other issue under the sun.

I should note I order rubber kits from PBR as well, Steve Young is one of the best people in pinball. I even enjoy getting scolded when I don't have my part numbers each time

Heh, I placed my first order with Pinball Resource 2 weeks ago. I had ordered 4 black 4" rings along with a bunch of white ones.

I still got sent 4" white rings.