I don't understand how this can happen with only one company. I have ordered from literally everyone else down south in the pin biz, and only this company has treated my order this way. BAA, Planetary, PBL, GLM, Marco, Cointaker, Pinball Bulbs, Pinball Decals, Little Shop of Games, Cliffy, ColorDMD, etc, etc, etc. All with no issues dealing and shipping international. And by international, I mean, living on the same continent within 3 hours drive of the US.

I vote with my wallet, never to order from MAD again. I make sure to warn all the Canucks I associate with. Calgary Pincade Show recently got burned after knowing about the issues yet ordering any way, under the assumption 'Hey, it won't happen to me, it was fine the last time.'

Add me to the club of 'Fool me once ...'