I have heard of someone on RGP that ordered a back glass that when it arrived there was three gouges in the paint. The shipping box was undamaged and perfect so as anyone else would assume that it was damaged before it was packaged. The guy contacted Mike about a refund Mike basically accused him of lying and damaging his own back glass. From all the bad stories I have heard about this guy I don't think I would give him any business. Who wants to order from someone who yells at you and degrades you. You are doing them a favor by being a customer and spending your hard earned money with them. He acts like he is doing you a favor. I don't care if he send free stuff or candy or not, it doesn't make up for being rude to customers in my opinion.