Here are the international shipping terms on the website. I suspect that Mike has to deal with a ton of these requests without people reading any of this and gets tired of it. Is that a reason to hold up processing or something, no, but I can see how it could be a huge pain in the ass.
For International Customers Outside The United States:
A shipping deposit between $39.00 and $55.00 is automatically added to confirm an International order, which is applied to the actual shipping cost. This is NOT a flat rate shipping charge. This deposit will generally cover an order up to 2 pounds and $100.00 in value via USPS EMS Express or USPS Priority International mail. For orders over 2 pounds and/or exceeding $100.00 in value, you will receive an email after your order is placed with the accurate shipping options and details. If your order does not exceed 2 pounds and/or $100.00 in value, but has significant differences in the shipping rates, you will receive an email with the options to choose from as well. International orders with multiple shipping options must confirm the shipping method desired and pay the shipping balance due, if applicable, before the order can ship.
If the actual shipping and handling cost for your order is less than the shipping deposit, a refund will be issued when the order is processed. If the actual shipping and handling cost for your order exceeds the shipping deposit, an invoice will be sent specifying the shipping balance due, which must be paid before your order ships. We charge the actual shipping cost plus a very reasonable handling charge for each order. This covers the cost of professional packing supplies to ensure your order arrives safe and quick.
For an accurate quote, please send an email to customer service with your country and item(s) that you would like a shipping quote on: http://www.mad-amusements.com/contact-form.php
If you need the order expedited or if you need it to arrive by a specific date, please email or call in advance for the options and details.
Due to restrictions on the size of a package and the maximum insurance value for shipping to certain countries, oversize items and/or high value orders may need to ship in multiple packages. If an International order needs to ship in multiple packages or has a high insurance value, special shipping and payment terms will apply.
Due to extended delays with customs clearance in certain countries, special payment terms will apply for all shipments going to these countries; regardless of the size of the package and the value of the order.
International orders must ship via USPS EMS Express or USPS Priority International mail, which both provide tracking and insurance. We do NOT ship International orders via UPS.
Due to recent changes with the USPS, insurance is no longer offered for Priority International mail to certain countries. For these cases, the order must ship via USPS EMS Express.
Please make sure that you select the correct shipping address in Paypal. All orders MUST ship to the address provided with the credit card and Paypal payment, regardless of the website's Shipping and Invoice addresses.
All customs and duty taxes are the responsibility of the customer. If you are not sure what the charges will be, please check with your local customs office in advance. All orders ship with insurance, a copy of the invoice (for orders that have more than 3 different items) and the actual value on the customs forms; no exceptions.