Take a good hard look at what MAD has in stock and what isn't in stock. Might give you a huge clue as to what's going on there....

CPR-gate was only the beginning....

At some point it will not be the customer that forces change. It will be the suppliers.

Gene is a good example of how someone can run a business poorly over a long period of time, have both good and bad customer feedback, but ultimately go down due to bad business relations with those that are supplying him with the product he sells. I know I'm simplifying that situation, but the point is, once you start burning those bridges, no amount of positive customer experiences is going to save you.