(Topic ID: 90620)

MAD Amusements - has anyone had dealings with this parts supplier?


By charsiufan

5 years ago



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  • 57 Pinsiders participating
  • Latest reply 5 years ago by Blackbeard
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#61 5 years ago
Quoted from charsiufan:

"I apologize for the delay. We had numerous issues with our webmail after
an automatic update and we were unable to access email for nearly 4 days.
We are working as quickly as possible to catch up.

The above quote from this *severely edited* (and yes, it's deserved here pinside) is incredibly ironic to me. I had been one of the few Canadians having no issues with him for years, spending thousands and thousands there. I never really defended him in posts, but always piped up as one of the ones that noted no problems, which seemed very rare for anyone outside the US and at best 50% for anyone inside the US.

Last order I did, someone cut the cable near my home, and we were down for 2-3 days with no internet. In that time, two weeks overdue mind you from him, Mike sends the email stating on my $600+ order, an additional $7 was needed for shipping.

As soon as I'm back online, the first email at the top of my list was him stating he was restocking my order and returning my money. I tried to log in to replace the order only to find out he blocked mine. Thousands of dollars from a known buyer with a perfect history, closed off for two days of not hearing back for $7. I mean, the business model is exactly how everyone describes.

I signed up to another account, reordered, which I guess put him in a spot of some kind, as he then took my call, and complained about how he had to take everything out of the box and put away, and this was due to me not getting back to him... again for $7. Clearly the over $600 wasn't enough commitment I guess to assume I'm likely not going to have an issue with another $7, and given my past as a flawless customer taking his bullshit about why he is always late with his second email about shipping...

So after him bitching about this, and me having to sit there and take it (what else could I do, I needed some stuff only he had), he did the order, everything went fine, then he closed the new account and left the old one closed, despite telling me we were all good.

This guy isn't just a bad business man, he isn't just difficult to deal with, he has mental issues. It's known he has had lyme disease, and I really wonder if a lot of this has stemmed from it.

#85 5 years ago
Quoted from mcclad:

To everyone who is chiming in, saying that all who stated that we have never had a problem with Mad are not helping things,

I think they have all stated "good purchase for them, sorry to hear of the issues", and not disputing the fact that lots of bad does happen though.

Quoted from NJGecko:

Not a good way to do business. Shame because the parts were cheap and fast, but I don't mind paying a little more or waiting a little more to give my money to someone who actually wants my business.

I want to order from him, good prices AND stuff you can't get elsewhere, but man, he's a raving lunatic. This all really started after people initially had their first run of issues with him and him stating he was suffering from Lyme Disease. I really wonder if this is the product of his illness, it's just right off the deep end, and doesn't make sense.

For a business, why would you want to cut out customer after customer? It's just plain detrimental to profit. It's very mysterious all in all.

#122 5 years ago

Maybe the company is set up only for tax purposes to lose money, and the more he pisses people off, the better it works out for his complete portfolio

I mean, there has to be some reason!

Mike - I know you're reading this (you once told me you read all the posts about you and note the nicks) - why don't you just start fresh, say you will clean the slate, and change the way you handle customer service. Clearly, there are a lot of people that want to order from you, and you SHOULD make a killing.

#128 5 years ago
Quoted from pezpunk:

what percentage of overseas customers would he have to rip off for you to take your business elsewhere? or are you perfectly fine doing business with a thief?

I'm not disagreeing with what you are saying (this time...), but you know, you only have three machines - try 28 like I do along with the others I repair, and see where your options are for all the possible parts you can find yourself needing.

It's not as easy as simply cutting him off. He seems to get a lot of stuff no one else can.

4 months later
#161 5 years ago
Quoted from PPS:

We (IPB) are looking for Mike as well ... won't return our calls.
rick

Order something from him via paypal. He seems to really be careful with that and responds fast every time.

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