I confirmed, my ship ahoy does this upon reset... when everything is zero'ed out ball count is 6th position and the ball then gets kicked then hits a switch which then turns ball count to 5.
What you have to do is figure out why your ball drain/kick is not activating. That may be a bigger deal, a little above my knowledge. Something to do with either the switch itself or what about the whole credit/no credit switch? I haven't had to play with mine any, it was disabled by someone else or I should say it always has credit. But that would prevent the game from reset.
What about the door rattle thingy, doesn't that need to energize allowing the game to proceed with kicking the ball for play?? I always thought it was something to do with credit switch.
Bee-Barf can you take a picture of the switch on the underside of your drain/kick area?? I'll compare to mine.