Anyone else order anything from “Lighted Pinball Mods”?

I placed an Order 2 weeks ago and so far after several attempts at communicating (just to track my order). All I’ve recieved to date was a reply “my girl who does my email will be in on Monday”. And guess what - still no response (guess the email girl didn’t work yesterday?).

This is a small order ($100?) so it’s not a big deal. But I placed other orders the same day and received them - from the UK! This company is from Georgia!

Maybe they’re at a pinball festival selling other products? Maybe they’re a smaller company and just short handed.

All I’ve asked is for tracking and status information. I can go elsewhere. But now they have my money and not responding. So I don’t want to order a 2nd one and then these people finally ship something.

Just very frustrating with zero communicating from the seller.

Big or small - this is not how to treat a customer (someone they took money from when I placed my order).

Just making sure other pinsiders don’t get ripped off as I seemed to have.

After 7 attempts this was my only recourse. I’m a business owner so fully understand having issues from time to time on orders. But - the main thing I’ve always stood by is communicating any order issues with my customers. Usually they understand and work with me. But I talk with them, so they can make the decision to wait or order elsewhere. I can’t even get that out of them.

Yep. That’s where I got the message he’s out of town and his “email girl” will be in on Monday. Probably setting up at other shows and my order is small and not worth the time to respond. I understand that (and not being sarcastic it’s a really small order).

I guess I see these “companies” as true company’s with employees and staff and computers to track orders.

Possibly they’re just small company’s with only a couple of family workers. I get that too. But then customer service would be even more important.

I’ll quit. (Sounds like I’m whining now). Just want the product that I paid for. That’s all. Even a message like “we’re sorry for the delay and your order is shipping today.” Or tomorrow. Or next week. Something Anything

Weird Their advertisement for the exact part was right there in that last response.

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Yeah, a simple posting looks great, sounds great - then back to business as normal. Thanks but I'll shop elsewhere.