I wouldn’t go jumping the gun and assume you’ve been ripped off yet. Somethings up and I don’t know what it is but I’d bet that this will get taken care of.

He’s been active here 2 days ago, I’d gather that he’s been busy with the recent pinball show.

Did you contact him via here too?

https://pinside.com/pinball/community/pinsiders/litedpinballmods/contact

most people providing services here are a one man show. i know i am. i know it can be frustrating when there is little or no contact, but buyers are well protected by paypal and credit card. 99% of the time businesses come through. being contacted out of the blue on a rare part wanted ad , is a little different.

They are good people, you won’t be left stranded. They were at tpf. Keep trying.

I too am beyond frustrated with a lighted speaker panel I had purchased for ToM. First of all, the plugs that plug into the board for power were punched down incorrectly. Spent lots of my own time troubleshooting why their panel would light up just fine with a wall plug but not with the it plugged into the board in the head. Then I discovered that the panel with the LED speaker rings installed will not close because the additional height makes it so that the speaker bumps into the battery packs. Their last comment (several days ago) was that the picture I sent looks like the speaker is taller than normal. No, it's a standard WPC speaker and is the same size as another of my WPC's, Road Show.

Communication is very lean and going on about a month trying to get any movement for a solution. very disappointing because I was really looking forward to the mod for ToM. So now I had to disassemble everything again and put it back to the original panel in order to even play it.

As long as there are no issues, their products are probably fine. Good luck if you have any sort of issues...because you'll need it!

Purchased from them and the mod was defective. Gave up after multiple attempts and threw it out. Never again.

will not from buy from Lighted Pinball Mods again.

I got the illuminated transparent plunger cover about two weeks ago, but it never worked. He included a link to the installation instructions, but this specific item is not listed on the installation instructions page.

The worst part is he responded to my email by offering an immaterial installation suggestion, and providing the link to the installation instructions again, clearly not addressing the non-working item, nor noticing there are no instructions for my specific mod in the link. The item was faulty and would not light up.

I have received full on ghosting from him ever since. Such a waste of $60.

This guy should respond to customer's issues at least as quickly as he takes our money. He really shouldn't be allowed to sell on Pinside.

Those 3D fan "holographic" toppers he sells look ugly as shit.

Agree.

But the real problem is he doesn't stand by his products.

Once he has your money, he doesn't give a shit. He should be banned from selling here.

I apologize if anyone has ever had any issues with communication or any of mod of ours. In the past we never had a full-time consistent person for emails which was at the root of many issues.

We have finally hired a full-time person for email and all emails will be answered in a timely manner, please keep in mind that they are often work 4 days, 10 hour shifts and I only have one person for emails so depending on the day it could take a day to 3 days for a reply.

If ANYONE has EVER had an issue that they feel was not taken care of completely, please contact us and we will make it right.

Also, all mods are made to order and nearly all orders are shipped within 2 to 3 weeks. Some mods do take a while to make, for example Lighted Speaker Mods take us 8 business days to make because of all of the curing time between different surfaces, and if we rush that process there will be flaws in the manufacturing.

Dan Kuschill

PM sent

Dan,

You said you were sending out a replacement but again, you just went radio silent. You still haven't made things right.

I'm happy for a refund if that's easier. But so far it's just more of the same BS, and hopefully others will proceed with caution when dealing with you.