I ordered and received a BK2000 set recently direct from Germany (new PETG type).
The main playfield plastic has a long narrow plastic section that extends up the lane into the ball lock. This narrow
area of plastic was damaged in shipping (bent up). I didn't bother to contact the plastic supplier as I wasn't sure
I would accomplish much trying to get a replacement from Germany and wasn't sure if it was their issue or the shipping
companies so I grabbed a hair dryer and attempted to heat it up and flatten it as best I could. Its not perfect, but its
located under the upper playfield and never really seen during gameplay.
I love the way it looks, I haven't put any ball time on it yet as I am just finishing a few small mechanical things on it
yet but look forward to trying it in gameplay.
Quoted from FlippyD:I ordered one of the new Lexan protectors for my IJA off of EBay. Unfortunately it arrived with shipping damage and I could not install it. The Playfield Protector people were extremely quick to help me get a replacement! Top notch customer service!
That being said, I hope a US distributor gets the new Lexan ones. Shipping a thin, flat, lightweight thing is always gonna have a chance of crumple damage but having it be in transit for a month definitely increases those chances.
Has anyone else who ordered direct from Germany had any shipping damage issues? I hope it was just some bad luck.