I learned a lesson recently from a failed sale of a pin...
Buyer sent me a deposit for a pin, using regular PayPal. I'm immediately charged $3.20 for accepting this deposit.
Buyer goes dark on me and a week later, tells me that they don't know when they can come pay for it and pick it up.
Lesson#1 - right there, I should have canceled the sale and refunded the deposit, which would have cost me a total of $6.40.
Lesson #2 - regarding Lesson 1, I should have clearly stated from the get go, that the deposit was non- refundable after x number of days.
Another week goes by and after emailing them numerous times, they respond that they will send a 2nd deposit. They do. And then they go dark again.
Lesson #3 - never accept a 2nd deposit, unless there are terms or you have infinity to wait on the actual sale.
Lesson #3b - learn from previous lesson, so there won't be anymore lessons to learn.
Yet another week goes by and nothing. I then decide to refund the deposits and cancel the sale.
I refund their deposit. PayPal takes their cut off the top, of $6.40, so the Buyer doesn't quite get a full refund. I never quite got full deposits, either. Again, my fault for not adding that surcharge on to the Buyer, initially.
After refunding the money, I immediately hear from Buyer (imagine that), and they've drummed up another excuse. At this point, I don't care. However, Buyer files a claim with PayPal for $6.40, the cost of using PayPal.
I contested it and of course, just lost. So, a slacker Buyer cost me a total of $12.80, but I'll chaulk that up to the cost of lessons learned, which are:
F PayPal and their fees
Always, ALWAYS lay out terms in writing regarding deposits and sales of anything.
This could have been a lot worse, I know.