(Topic ID: 73692)

Less than a day after tech paid to go through game TZ clock problem, warranty???

By DaveB

10 years ago


Topic Heartbeat

Topic Stats

  • 61 posts
  • 39 Pinsiders participating
  • Latest reply 10 years ago by jalpert
  • Topic is favorited by 1 Pinsider

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#11 10 years ago

Bottom line is these machines are "toys" not life & death. Ever call a doctor about something serious or go to an ER at a hospital. Hell you can sit there and bleed to death before anyone will do anything for you.

I know as the buyer this type thing sucks and it is also tough for the seller but give everyone some time. It is the weekend - it is less than 2 weeks before Christmas - some people have a life other than pinball.

As far as checking over a machine & then it having problems. I can tell you with all the stuff going on in one of these machines not having problems is more rare than having problems. Solid State machines are easier than EM's for the most part but just banging one around a little moving it can cause a bunch of problems let alone the fact we are talking about a 1/2 mile of wire, hundreds of possible things that can go wrong, etc.

So step back - take a deep breath - and give it a day or two before talking bad about a tech who my or my not be at fault here.

Just my 2 cents!

#13 10 years ago

My question is how fast does someone have to call back? I tell people all the time I'll get back to them - sometimes I get back to them in 10 or 15 minutes and sometimes it takes a few days. I am not in the service business but I have been and sometimes customers expectations are unrealistic.

My advice would be to keep your hands out of the machine until you talk to them. Otherwise, I wouldn't blame the tech for charging you a second time. The last thing he needs is to have another set of hands involved. If he contacts you and says to check something that is OK but otherwise just give it some time.

Not taking sides - just saying - there is life outside of pinball.

If you don't hear back in a day or two contact him again - but for now at least give him a chance. After all it is the weekend - two weeks before Christmas. How many service people work Saturday afternoon or night anyway?

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