New to this game and came here looking for this. I'm having the same issue. If I hit a decent right orbit shot, it bounces out a decent percentage. If I want to try for the lock, it's better if I just hit it in the bumpers and "hope".

If someone gets an answer....

Well... This happened today. If you start a game, it acts normal and ejects balls just fine. Anyone else sent this??

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Yup... this was it. the LED under the center ramp was broken and not working. When I took the bulb out, it's all fixed.

Thanks!

I had this. I made a slow motion video and saw the ball was hitting the edge of the metal guide as well. I emailed Stern and they suggested that I remove the post that holds the rubber to gain access, then with channel locks, gently bend the guide outward. It creates a nice scoop shape that has all but eliminated the bounced rejects. But just be advised that to get the post out of the way, you have to move the backboard and there is a hidden, sneaky screw in the bottom.

I loosened the nut under the ball guide, then removed the post holding the rubber. By doing that I could get channel locks in the space and grip the metal. I bent it using the mounting post as a center point. It actually bent fairly easily. If you got the rubber post out, then that was the hard part.

I need to ask for some help. Been emailing Stern and they have been helpful, but I get one email a day and we,re over 10 days into this.... Apparently the phones don't work there.

My EM stays up almost all the time and it pops up and down like a hyperactive 4 yr old. At the end of one ball it literally pops up and down three times before the next ball. The tech agent wants me to check the EM switches. Great. I have no idea how to do this, except I followed her advice to get to the EM switch test... This was what I see. What is good.... or bad? What am I supposed to see and how an I supposed to adjust any switch that's not correct?

Sorry... I'm tired of this thing not working.

PS. If you hit a ball as the EM is popping up, it REALLY launches that sucker. Good news is that I haven't broken glass yet.

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When you say Check... You mean just a visual inspection that all is ok? They look good?

Switches tested good. I did reset the Node connector as well. Stumbled upon this in the Technician Alerts. Sent to stern, so I'll post the results when I get them.

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Has anyone else had the issue where you hit the ZEP drop targets and the ball bounces off and the targets don't drop?

It's only on pretty firm shots, and I'm wondering if they bounce back before dropping.

Alright, thanks

Add the super spinners with the sounds and lights during frenzy...... That's enough for the extra cost by itself.

Yes. I think it's common. It's really soft metal so just bend it outward so that there's more force holding it in place

Ok... I have a new task when I get home....

By the way Swampfire... I just bought the Big Ben because of you. This group is dangerous to me spending money.

Yeah... Someone here suggested increasing the power on that coil. I was having the same problem. I upped it a little and now it shoots right down in from of the sling.

I just ordered some red.. give me a few days. I was thinking orange.. and I might regret not getting it.

Yeah.... That looks good. Rats. Hopefully red works.

Hayfarmer, do the slingshot protectors that you linked to get rid of the ugly fender washers? I've never seen them before.

I ordered the black. Wasn't sure how clear would look. If you get a chance, can you post a picture?

Thanks. I'll get some.

Damn. I really like that. Thanks for posting

A solid hit during frenzy Multiball is awesome!

I had this. Mounted a camera and looked at it in slow motion and it turns out the metal guide that leads into the saucer was just a little bit extended into the playfield. In coordination with Stern, I bent it a little bit back into the upper case so that there was a smooth transition. For me, that did the trick.

PS. Let me know if you need a picture...

Ok... So do I need to raise the flipper? I absolutely can't do this.

OK... what is this? All the sudden it appeared above the left in/out lanes? I've searched.... no clue.

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The only thing I have is the Westminster Abby building. I'll check that.

Thanks