(Topic ID: 190169)

Shipping Issue with a Stern Aerosmith

By pinpinpin

6 years ago


Topic Heartbeat

Topic Stats

  • 262 posts
  • 91 Pinsiders participating
  • Latest reply 6 years ago by crlush
  • Topic is favorited by 5 Pinsiders

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    Topic poll

    “Does Stern's failure to respond to Customer's Concerns affect your decision to buy elsewhere?”

    • Does Stern's failure to respond to Customer's concerns affect your decision to buy new? 28 votes
      15%
    • Yes 68 votes
      36%
    • No 65 votes
      35%
    • I never will buy a New Stern Pinball 27 votes
      14%

    (188 votes)

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    13
    #25 6 years ago

    Lol....looks like Raddog is back. Lemme guess, 10 pins, ps4 software is better, and a boat?

    #30 6 years ago
    Quoted from iceman44:

    Yep, nail on head, was trying to think of that dude

    Least he was kind enough to waive the ten pin minimum to respond to the thread.....

    #122 6 years ago
    Quoted from SkillShot:

    Wow, I don't care if this guy is unreasonable, coming on here and trashing customers is no place I would want to ever do business with. There's a way to argue a point and this is not how it's done IMO. Also, acting like you don't have time to resolve a dispute is also pretty lame, which you clearly do. We're all busy, it's just a matter of priorities.

    We have seen several distributors come on here and defend themselves....and I wouldn't calling it "trashing the customer."

    After reading the OP's posts in this thread.....I wouldn't sell him a bottle Novus 1......

    #156 6 years ago

    For the record, I took my Mustang LE with a hole in the box a couple of years ago...clearly a fork got it. I was still able to determine that it was fine...and accepted it...or if it wasn't...I knew I could work with my distro to make it right. Either way, I didn't come on Pinside...guns blazing...bashing Stern....

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    #165 6 years ago

    We should start a bidding process off of this thread....help the distributor find a great home for someone who would love this machine.....

    Opening bid 1.00.....

    #202 6 years ago
    Quoted from Chambahz:

    So, apparently much more than most on here, I can appreciate that as a first time buyer, you didn't want to risk signing for a damaged pin.
    Still, I'm at a loss as to why your conversation didn't go much better with the distributor.
    ie: "Look, I'm sorry but I'm not comfortable. I'm going to walk away from this thing. I would be happy to have you send me another pin instead, or I'll take a refund and we can part ways. Sorry this didn't work out. I appreciate your efforts."
    -But to then come on Pinside and throw Stern under the bus for not replying to your email (I expect they were like: WTF?!?), really wasn't cool.
    It's ok to understand now how these things work and if you're going to buy another pin in the future, what to expect.
    But still, I would likely stop replying to any posts on here and just call it a lesson learned, my friend.
    FYI: I have an Aerosmith LE. Love it. Sorry this didn't work out for you.

    Good luck with anyone selling him something at this point.....

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