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What email? What negative experience? Stern is a manufacturer, like like GM and usually when you have an issue you go to your distributor first, where you bought the game from.
Not everyone has a bad experience, but your poll doesn't reflect that possiblity. 
Rob
Quoted from pinpinpin:I did and as such I when to the next level.
For all the others that have posted;
Ford, GM and Chyrsler answer customers' email, ESPECIALLY IF ITS ABOUT A NEGATIVE EXPERIENCE.
This is what is referred to as "Customer SERVICE" and cultivating/maintaining a client base
Obviously you have never run a business
Btw, The hash tags were at the request of the forum's admin
Obviously you are missing an important piece of information, what is the problem? If you were this vague when emailing Stern, it's no wonder you didn't get a reply. And, did you even try phoning them?
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