Quick summary for everyone:
Quoted from pinpinpin:The Dealer should of:
A) Had the shipment inspected and if it was deamed UNAFFECTED/DAMAGED resumed with the re-deliverly OR;
B) Returned and re-shipped a replacement.
But that DID NOT happen and THE DEALER REFUSED TO ISSUE A REFUND.
OP: "Hi, the machine arrived today, however the box has a tear in it so I'm simply going to refuse the shipment."
DEALER: "Wait - don't do that. *INSPECT* the machine - check it out and see if the machine is actually damaged."
OP: "Nah, I'm just going to refuse it. I don't know if the machine has damage or not, you figure it out. If it's not, go ahead and ship it back to me"
DEALER: [sigh] "I can't control you."
Dealer gets the machine back. It's not damaged.
DEALER: "OK, the game is fine. I'll ship it back to you, but you'll need to pay shipping (oh, and you'll have to pay for liftgate service)"
OP: "No!" as he grips his fists tightly on stiffened, outstretched arms and stomps his left foot. "You send it back for free! I'm never wrong and I'm the customer and you'll do as I tell you!"
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If this is true (and I suspect it is):
Quoted from Hemispheres:. . . .if your a business with a dock it's cheaper than residential with liftgate. You jumped all over that then wondered why there was no liftgate on the truck when it showed up. Then we google earth the address and it's your home. Carries upcharges regardless so then you stick it to me there too.
Then you've lost ALL credibility in everything you post
