(Topic ID: 190169)

Shipping Issue with a Stern Aerosmith


By pinpinpin

1 year ago



Topic Stats

  • 262 posts
  • 91 Pinsiders participating
  • Latest reply 1 year ago by crlush
  • Topic is favorited by 5 Pinsiders

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    Topic poll

    “Does Stern's failure to respond to Customer's Concerns affect your decision to buy elsewhere?”

    • Does Stern's failure to respond to Customer's concerns affect your decision to buy new? 27 votes
      14%
    • Yes 68 votes
      36%
    • No 65 votes
      35%
    • I never will buy a New Stern Pinball 27 votes
      14%

    (187 votes)

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    This topic is closed.

    There are 262 posts in this topic. You are on page 6 of 6.
    #251 1 year ago

    Thanks for this!

    #252 1 year ago
    Quoted from TheLaw:

    Man remember when Radjoe used to post??? Them's were the days

    Spit out my coffee.

    #253 1 year ago

    Quick summary for everyone:

    Quoted from pinpinpin:

    The Dealer should of:
    A) Had the shipment inspected and if it was deamed UNAFFECTED/DAMAGED resumed with the re-deliverly OR;
    B) Returned and re-shipped a replacement.
    But that DID NOT happen and THE DEALER REFUSED TO ISSUE A REFUND.

    OP: "Hi, the machine arrived today, however the box has a tear in it so I'm simply going to refuse the shipment."

    DEALER: "Wait - don't do that. *INSPECT* the machine - check it out and see if the machine is actually damaged."

    OP: "Nah, I'm just going to refuse it. I don't know if the machine has damage or not, you figure it out. If it's not, go ahead and ship it back to me"

    DEALER: [sigh] "I can't control you."

    Dealer gets the machine back. It's not damaged.

    DEALER: "OK, the game is fine. I'll ship it back to you, but you'll need to pay shipping (oh, and you'll have to pay for liftgate service)"

    OP: "No!" as he grips his fists tightly on stiffened, outstretched arms and stomps his left foot. "You send it back for free! I'm never wrong and I'm the customer and you'll do as I tell you!"

    --------------------------------

    If this is true (and I suspect it is):

    Quoted from Hemispheres:

    . . . .if your a business with a dock it's cheaper than residential with liftgate. You jumped all over that then wondered why there was no liftgate on the truck when it showed up. Then we google earth the address and it's your home. Carries upcharges regardless so then you stick it to me there too.

    Then you've lost ALL credibility in everything you post

    #255 1 year ago

    Doesn't make sense to me.

    Inspect for damage. If damaged, document with text/photos and refuse.

    If the company won't refund or charges you a fee, dispute the charge with your credit card company and provide documentation.

    If the shipper/distributor has proof you accepted the shipment, you can get screwed.

    #256 1 year ago

    He's probably talking about freight consisting of quantities of smaller items. Shipping everything back costs money, which the insurance company may not cover even if the claim is accepted. The shipper still gets paid for each leg of the shipping, i.e. to buyer, back to seller, replacement to buyer.

    So on a large piece of equipment such as a pin, I guess it makes sense to refuse if the damage is such that the entire thing will need shipping back anyway, or if the buyer can't handle simply being partially reimbursed for minor or superficial damage.

    A hole in a box by itself is certainly not a sufficient reason in any case!

    #257 1 year ago
    Quoted from beelzeboob:

    What this "BLUF" means? Best I can figure from my stellar internet research, it is referring to this:

    Quoted from Wolfmarsh:

    Bottom line up front.

    Quoted from lyonsden:

    I always heard this as BLOT: Bottom Line on Top (used in business communication)

    Either way, I like Boob's explanation the best. I mean, who doesn't play pinball in ass-less chaps?

    #258 1 year ago
    Quoted from jrockne:

    Thanks for this!

    Quoted from Gryszzz:

    Spit out my coffee.

    Spit out my vodka. LMFAO.

    #259 1 year ago

    OP, how were you planning on unloading the game without damaging it? You lied about having a dock and there was no liftgate.

    #260 1 year ago
    Quoted from Rush1169:

    If this is true (and I suspect it is):

    Then you've lost ALL credibility in everything you post

    I suspect the OP is not going to be posting here anymore. I mean just how deep of a hole can one dig?

    #261 1 year ago

    I think both sides have made their case. Read what they have written. Come to your own conclusion.

    This thread has reached the end of the line.

    I came here to eat some popcorn and close a thread. And I'm all out of popcorn.

    Hope you enjoyed the show!

    Marcus

    #262 1 year ago

    Must have wanted the box to be perfect so he could sell it on craigslist for top dollar, you cant get $80.00 if it has a cut in it.

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    There are 262 posts in this topic. You are on page 6 of 6.

    This topic is closed.

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