So I had a question about a ramp flap I bought from pinbits all the way back in 2008! The kit had been sitting in parts boxes waiting till I reworked the game. Well tonight I had a question... not only did they reply to my email in like 5mins (after hours...) but they even offered unsolicited to let me return the part if I was not happy... on a 9yr old order! That's standing behind your products!
Kudos Pinbits!
(And no I don't need to return the part... it was a question about the material used vs oem)