For two things:
1. Their support portal has significantly improved. When I first got my WOZ, the support portal was somewhat unreliable, and it took some time to get a response. They were always great if you called, but the portal itself wasn't a great way to reach tech support. But, more recently, I've had a couple of issues and put in tickets. I received immediate responses, sometimes late at night. When I had further questions, they followed up promptly, and when I needed some replacement parts, JJP sent them out right away. In short, lately, response time has significantly improved.
2. They sent me a survey through SurveyMonkey to get some customer feedback. It is great to see a manufacturer getting the voice of the consumer on various issues.
Anyway, just wanted to recognize good customer service and let them know it is appreciated.