UPS is the worst. I shipped a playfield a year ago and they lost it, I mean they LOST IT and so did I!! It took me 4+ months (yes months) of relentless calls, emails, faxes......you name it to get them to pay the insurance on it ($700). Plus it was in a wooden crate that weighed 35 lbs. That was it, I vowed to never ship again through them.
Sorry about your luck, hopefully you have better results then I did.
John