I've been begging for the KISS playfield to get reproduced for years, so of course I signed up when the preorder started. I bought the IPB plastics set and backglass years ago, and have been waiting for a nice playfield. Watched the UPS notifications daily, mine arrived yesterday.

There was a mark right along the packing tape/outer box seam, a small puncture. I didn't notice it as much of an issue until I opened the outer box to see a pinky tip sized puncture through the inner cardboard box. I picked up my phone, fearing the obvious/worst, to document it as I revealed what was going on.

Something punctured right through the outer box tape/opening/seam. Went through the inner box, and unlucky me, was the same side as the top of playfield. Punched through the paper wrapping the playfield. Playfield has a nasty divot, fairly deep. I don't know what would have done this? Metal rod? A sharp corner of something wouldn't have made this blunt end looking puncture/damage. Pics below.

I emailed Kevin and CPR's customer service email and I'm confident they'll take care of me, but I'm anxious about the process. I'd be devastated if this leaves me with no playfield. At this point, I'd pay the extra for a Gold (I bought silver) or settle for a 2nd. I'm at work, but checking my email constantly. This was UPS - has anyone dealt with a claim like this? Any advice? Thanks so much for your time.

image3 (resized).JPG

image1 (resized).JPG

image2 (resized).JPG

image4 (resized).JPG

image5 (resized).JPG

image6 (resized).JPG

image7 (resized).JPG

image8 (resized).JPG

image9 (resized).JPG

image10 (resized).JPG

image11 (resized).JPG

Oh, I don't blame CPR or their packing. What more packing could you ask for? A sheet of MDF over it? UPS punched the package somehow. Makes me sick.

It wasn't set up for a signature to be required. Just UPS. I didn't really question if these are insured, I just assumed so. It was $800 + shipping.

Update - I made contact with CPR, Kevin emailed me and is taking care of it. I knew they would. I was just anxious about the UPS situation/process as I was afraid they'd sell out/run out. All should be good! I'll be placing another CPR order very, very soon!

I got the KISS project going on 20yrs ago. Rough cabinet, no boards, worn playfield. Game had smoke damage from a fire, so everything yellowed/oxidized.

Parted out an even worse game years ago with a rotten playfield - using that harness actually, and will use new sockets, standup targets, etc etc..

Have IPB plastics set and backglass, the hot stamped bumper caps, etc.. it'll be about half new and half original, but oh well. Love this hobby!