I've been begging for the KISS playfield to get reproduced for years, so of course I signed up when the preorder started. I bought the IPB plastics set and backglass years ago, and have been waiting for a nice playfield. Watched the UPS notifications daily, mine arrived yesterday.
There was a mark right along the packing tape/outer box seam, a small puncture. I didn't notice it as much of an issue until I opened the outer box to see a pinky tip sized puncture through the inner cardboard box. I picked up my phone, fearing the obvious/worst, to document it as I revealed what was going on.
Something punctured right through the outer box tape/opening/seam. Went through the inner box, and unlucky me, was the same side as the top of playfield. Punched through the paper wrapping the playfield. Playfield has a nasty divot, fairly deep. I don't know what would have done this? Metal rod? A sharp corner of something wouldn't have made this blunt end looking puncture/damage. Pics below.
I emailed Kevin and CPR's customer service email and I'm confident they'll take care of me, but I'm anxious about the process. I'd be devastated if this leaves me with no playfield. At this point, I'd pay the extra for a Gold (I bought silver) or settle for a 2nd. I'm at work, but checking my email constantly. This was UPS - has anyone dealt with a claim like this? Any advice? Thanks so much for your time.