KISS issues at Rock Fantasy Launch Party!

While attending the KISS launch party issues were encountered with the VUK

First issue was the ball catching the back wall of the VUK and peening it.

Here you can see where the ball had been catching the VUK.With the bad camera its hard to see.

43.jpg

In this pic you can see the shiny "Peened" area

45.jpg

What causes this?

My first guess was the misalignment of VUK and its Popper unit but it goes further that that.

I believe its due to no ball aligning cup on the plunger. There is a fair amount of distance from the plunger tip to the VUK Shaft giving the ball plenty of room to move around on its upward travel.

A ball cup would keep the ball in line all the way to the VUK Shaft.

48.jpg

Issue two the ball would not register as being in the VUK Kickout hole

The switch simply stopped registering in switch test but was working fine with a DMM

50.jpg

[att=2527362,527541 caption="51.jpg

Issue three ball would eject weakly in gameplay but very strong in test mode.

Possible coding issue causes that?

#2 8 years ago

GRV

GravitaR

Pinside member

Saginaw, MI

12y 129K 2,920 31 71

I'd say you got a factory defective installation job there and as you stated a missing ball aligning cup in the vuk. Should be easily fixed by your distributor I'd think.

#3 8 years ago

Eddie

I don't believe there is a "Missing" Ball cup I think it was designed this way.

I think it should have a Ball cup or the least the plunger tip should be contoured to the ball or cupped.

#4 8 years ago

FLY

foureyedcharlie

Pinside member

Lincoln, NE

11y 72,550 959 10 13

I'll be watching this issue......

#5 8 years ago

DEL

robotron

Pinside member

Middletown, NY

9y 88,800 2,475 6

they had to finish the tournament on the old kiss. just crazy!!!

#6 8 years ago

ROB

Rob_G

Pinside member

Regina, SK

9y 99,300 5,334 3 6

The VUK shaft is all metal? It should at least have a nylon end like any other ball-kicking coil shaft has in the world.

Rob

#7 8 years ago

Eddie

Quoted from Rob_G:
The VUK shaft is all metal? It should at least have a nylon end like any other ball-kicking coil shaft has in the world.
Rob

Yes just as you see it in the pic.

#8 8 years ago

GRV

GravitaR

Pinside member

Saginaw, MI

12y 129K 2,920 31 71

OP
Quoted from Eddie:
I don't believe there is a "Missing" Ball cup I think it was designed this way.
I think it should have a Ball cup or the least the plunger tip should be contoured to the ball or cupped.

Left a message on Stern FB and they said to call Stern tech at: 1-800-KICKERS

#9 8 years ago

TAM

tamoore

Pinside member

Grayling, MI

11y 123K 6,661 37 58

KISSUES!

#10 8 years ago

WFZ

Wolfanoz

Pinside+ Frequent

10y 92,300 1,121

Gene's tongue got stuck?

#11 8 years ago

BEN

My KISS Pro was supposed to ship today, but I just got a note that they are having problems with the playfield wood and it wasn't known how many completed games are coming off the line. I'm really wishing I had waited 6 months to buy mine, so it would get the kinks worked out and have solid code.

#12 8 years ago

Eddie

Quoted from GravitaR:
Left a message on Stern FB and they said to call Stern tech at: 1-800-KICKERS

The machine is not mine but Steve Keelers the owner of Rock Fantasy.

He was holding a launch that I attended and me being his friend and Head tech at Modern Pinball NYC he asked if I could have a look as to what was causing the problem of the ball not kicking out.

I am fully aware of Sterns tech support but thanks for posting for others that are new to Pinball ownership.

#13 8 years ago

FJB

Trekkie1978

Pinside member

Shrewsbury, NJ

9y 142K 8,733 21 10 1

I hope all the problems are resolved before the American LEs are built. I'm not a fan of them building all 600 at once. The 2 current LEs in my lineup are built at later dates, which I prefer, so the kinks are worked out.

#14 8 years ago

DOG

Whysnow

Pinside member

12y 187K 35,339 30 1

Quoted from Minneapolispin:
My KISS Pro was supposed to ship today, but I just got a note that they are having problems with the playfield wood and it wasn't known how many completed games are coming off the line. I'm really wishing I had waited 6 months to buy mine, so it would get the kinks worked out and have solid code.

I would like to hear more about what the specific issue is?

Already have one on route and would like to know what I should keep and eye out for.

#15 8 years ago

Eddie

Quoted from Whysnow:
I would like to hear more about what the specific issue is?
Already have one on route and would like to know what I should keep and eye out for.

The ball did not kick out of the mouth for various reasons.

VUK ball alignment

VUK switch not registering (software?)

Weak kickout from coding

#16 8 years ago

ROB

Rob_G

Pinside member

Regina, SK

9y 99,300 5,334 3 6

Does the ball sits on the solenoid shaft or is there a gap?

Rob

#17 8 years ago

MCC

cooked71

Pinside member

Sydney

10y 155K 9,250 19 39

Happy to wait for a late run Premium at this stage (Since im not a die hard KISS fan anyway and LE doesnt mean anything to me). Case in point: early ACDC le's and the latest ACDC Premiums.

#18 8 years ago

Eddie

Quoted from Rob_G:
Does the ball sits on the solenoid shaft or is there a gap?
Rob

Didnt investigate that well, was in the middle of a tournament.

We finished the tournament on a Bally Kiss.

#19 8 years ago

321

ZippyThePinhead

Pinside member

Dallas, TX

12y 48,400 440 4 25

Quoted from Minneapolispin:
My KISS Pro was supposed to ship today, but I just got a note that they are having problems with the playfield wood and it wasn't known how many completed games are coming off the line. I'm really wishing I had waited 6 months to buy mine, so it would get the kinks worked out and have solid code.

I for one, was glad the LEs were being made after a batch of Pros. I didn't want the same quality issues with my KISSLE as I had with my METLE. I'd even be okay with Stern producing a batch of KISS premiums before the LEs. Just like anything being produced for the first time, there almost always will be bugs that need worked out. But when someone spends the kind of money Stern is asking for an LE with very little difference between it and a premium, the least they could do is eliminate all of the major bugs and quality control issues before they put the LEs into production...period!

#20 8 years ago

MCC

cooked71

Pinside member

Sydney

10y 155K 9,250 19 39

Quoted from ZippyThePinhead:
I for one, was glad the LEs were being made after a batch of Pros. I didn't want the same quality issues with my KISSLE as I had with my METLE. I'd even be okay with Stern producing a batch of KISS premiums before the LEs. Just like anything being produced for the first time, there almost always will be bugs that need worked out. But when someone spends the kind of money Stern is asking for an LE with very little difference between it and a premium, the least they could do is eliminate all of the major bugs and quality control issues before they put the LEs into production...period!

In theory, that should be the way its done. I guess the logic in the past was that the LE owners deserved the first deliveries. I guess at least they have some Pros off the line and that should be ironing out many of the early problems. Where did I read that the LE production is on hold for QC reasons? Must have been another thread. That's a positive.

#21 8 years ago

GOV

Gov

GOVS_Mods

Springfield, MO

11y 108K 5,769 10 28

OP
Quoted from Eddie:
We finished the tournament on a Bally Kiss.

Ouch.....that should be embarrassing for Stern.

#22 8 years ago

BEN

Minneapolispin

Inactive member

Unknown

10y 87,900 1,188

I'm going to wait it out this week. If the game isn't ready to ship by Friday, I'm going to cancel and wait a few months to re-order.

#23 8 years ago

MCC

cooked71

Pinside member

Sydney

10y 155K 9,250 19 39

Quoted from Gov:
Ouch.....that should be embarrassing for Stern.

Knockout punch in the Bally vs Stern argument! 36 yo Bally Kiss still playing better than 2 week old Stern Kiss.

(It's a joke before anyone gets too upset- I will gladly order a Stern Kiss soon.....and I really really don't want a Bally Kiss)

#24 8 years ago

DEL

robotron

Pinside member

Middletown, NY

9y 88,800 2,475 6

I just had to pay for my kiss le today- I am very worried as I have seen some bad qc. gene head with horrible paint job, tables with dirt under the artwork,skid marks on the balls, now the issue on this pro this past Saturday. I will gladly wait till things get worked out.

#25 8 years ago

JER

Jjsmooth

Pincinnati

9y 104K 3,586 14 8

Gawd. settle down, people. Played one in Ohio Saturday. Played well all day long. Constant play.

#26 8 years ago

Eddie

I wouldnt be worried about the new Kiss as the problem is nothing major and could be solved with a few minor adjustments.

The issue may also be an anomaly with this particular unit.

I found it to be fun, even with the first code rendition.

We will be getting one at Modern pinball soon and if there are any more issues they will reveal themselves in due time..

#27 8 years ago

CRZ

mnpinball

19y 124K 4,239 10

image.jpg

OP
Quoted from Eddie:The issue may also be an anomaly with this particular unit.

You said anomaly
Great album

1 week later

#28 8 years ago

Eddie