Bought Kiss pro brand new in box and coinbox decal was all bubbles. Stern was great and sent me a new one. Two months later and the side decals are failing and Stern was only willing to send me side armor plates to cover the bad decals and not replacements. I went to install the covers and when I lowered the back box to install them the decals are failing there too. Sent pictures and awaiting a response from Stern. Very frustrated with customer support at this time. The waves in the decals are growing as time goes by and Stern offered to cover the spots with the plates only. Curious to the responce from them with my latest bubbles. Very frustrating to spend $5000 and be dealt with issues.

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I am in eastern part of United States. Stern told me they had a issue with glue thickness on a run of decals. i believe the person whom installed them did a bad job. I had to argue with stern about them and as I posted they were not willing to send me decals only plates to cover flipper button areas. I had no idea that Sterns warranty is so bad. Read your manual and they cover boards for 2 months, dmd for 9 and nothing else is covered as its expressly written. That really suprised me.

My machine has a production of Aug 1 2015. The coinbox picture is hard to take photo. But the whole decal was bad right out of the box.

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Show your seller this.

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Sterns decals are bad and they refused to fix my machine and only send me side rail armor plates to cover it up. Last new in box stern I will ever purchase. Complained to Stern and my distributor made no difference. Take armor or nothing at all was my option. Posted a complaint about sterns warranty and it was sad how many remarks were against my experience. I drained it.

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