Kiss decals failing

I am in eastern part of United States. Stern told me they had a issue with glue thickness on a run of decals. i believe the person whom installed them did a bad job. I had to argue with stern about them and as I posted they were not willing to send me decals only plates to cover flipper button areas. I had no idea that Sterns warranty is so bad. Read your manual and they cover boards for 2 months, dmd for 9 and nothing else is covered as its expressly written. That really suprised me.

#6 8 years ago

MJH

TimeBandit

redshiftLED.com.au

Sydney, Oz

10y 159K 5,511 3 65

My Distro got a replacement decal for the coin door panel. I'm now going to chase him on the lollipop armour.

#7 8 years ago

HPO

Pinballbuyer

Inactive member

My machine has a production of Aug 1 2015. The coinbox picture is hard to take photo. But the whole decal was bad right out of the box.

image_(resized).jpeg

#8 8 years ago

Shapeshifter

Pinside member

13y 150K 10,468 8 144

Wow, they are awful.

Another reason I hate stupid decals /stickers and would love screen printed cabs again.

I had to stick down one of my TWD decals - beyond rubbish.

A shame as the games are fantastic to play but wrinkled decals or peeling off is poor.

#9 8 years ago

REF

fishmanrob

Pinside member

St. Louis, MO

10y 57,300 1,061

That's unreal. After spending 5k I would be so pissed.

#10 8 years ago

???

jgentry

Pinside member

10y 137K 5,229

Not failing, piss poorly installed. Seems someone new was on the line for some of the KISS run.

#11 8 years ago

REF

fishmanrob

Pinside member

St. Louis, MO

10y 57,300 1,061

It's like paint falling off your brand new car. No excuse.

#12 8 years ago

COS

cosmokramer

Pinside member

11y 120K 8,467

Try bitching at your distributor instead of stern...they can usually get what you need

#13 8 years ago

HPO

Pinballbuyer

Inactive member

Show your seller this.

image_(resized).jpeg

#14 8 years ago

JAY

capguntrooper

Pinside+ Frequent

Cincinnati, OH

9y 85,150 1,780 5

how long have you had your machine?

#15 8 years ago

ALN

Duff

Pinside member

San Diego, CA

12y 46,900 375 5

Mine is doing the same thing. Thought there would be no way to get lollipop side armor.. Guess I have to get with my distributor.

#16 8 years ago

CFL

centerflank

Inactive member

Quoted from Duff:
Mine is doing the same thing. Thought there would be no way to get lollipop side armor.. Guess I have to get with my distributor.

I think those are just add ons, not connected to the actual side rail.... Edit-----Ah, maybe those are the full lollipops, I saw the lockdown bar ridge and thought that was a ridge from the sidereal....

Yeah, thats a bummer.....Id try to heat them up with a heat gun gently and smooth down with a credit card or whatever and see how that pans out.

#17 8 years ago

CFL

centerflank

Inactive member

http://www.pinballmetal.com/products/7509278-2/

If I had a KISS Id splurge on these and not worry much about the flipper button area.

Kiss_Right_Detail_(resized).jpg

#18 8 years ago

CRZ

mnpinball

19y 124K 4,239 10

Mustang premium stock had these. I wish all Stern premiums had these. Another cost cut....

image-4_(resized).jpg

2 weeks later

#19 8 years ago

JMS

swampfire

Pinside+ Addict

12y 168K 13,602 48

It seems fixable. Here's what I'd do in your shoes:

1. Remove flipper buttons
2. Heat the decal with a hairdryer
3. Rub toward the hole, using a microfiber cloth
4. Put flipper buttons back in.

Or use the lollipop rails. Not the end of the world.

#20 8 years ago

JOE

JoeJet

Pinside member

Smithtown, NY

12y 73,550 2,426 7

Quoted from swampfire:
It seems fixable. Here's what I'd do in your shoes:
1. Remove flipper buttons
2. Heat the decal with a hairdryer
3. Rub toward the hole, using a microfiber cloth
4. Put flipper buttons back in.
Or use the lollipop rails. Not the end of the world.

Agreed.. these are not falling off from gravity, they were just installed wrong. Don't over tighten when installing flipper buttons/bolts and you should be GTG

#21 8 years ago

DDW

sohchx

Pinside member

9y 87,050 2,259 76

Quoted from centerflank:
If I had a KISS Id splurge on these and not worry much about the flipper button area.
http://www.pinballmetal.com/products/7509278-2/
Kiss_Right_Detail_(resized).jpg

That's badass!! First I've seen those

#22 8 years ago

PVW

pascal-pinball

Pinside member

Quoted from swampfire:
It seems fixable. Here's what I'd do in your shoes:
1. Remove flipper buttons
2. Heat the decal with a hairdryer
3. Rub toward the hole, using a microfiber cloth
4. Put flipper buttons back in.

I tried this and it won't help

#23 8 years ago

JMS

swampfire

Pinside+ Addict

12y 168K 13,602 48

Quoted from pascal-pinball:
I tried this and it won't help

What happened? It sucks that this is happening to multiple people.

#24 8 years ago

PPE

ff6735

Inactive member

10y 76,150 1,765 6

Quoted from centerflank:
If I had a KISS Id splurge on these and not worry much about the flipper button area.
http://www.pinballmetal.com/products/7509278-2/
Kiss_Right_Detail_(resized).jpg

I have a set of the Axe armor I never used. Brand new and uninstalled if someone wants to buy it, PM me

#25 8 years ago

BDD

bdaley6509

Pinside member

11y 69,800 794

that sucks.

#26 8 years ago

DAD

playernumber4

Pinside member

Macomb, MI

12y 68,550 2,438 5

This makes me kinda scared about ordering a NIB Ghostbusters......

#27 8 years ago

MVM

markmon

Inactive member

Quoted from playernumber4:
This makes me kinda scared about ordering a NIB Ghostbusters......

Yea you should back out.

#28 8 years ago

BOY

vid1900

Pinside member

Sana'a

12y 169K 40,258 18

Quoted from playernumber4:
This makes me kinda scared about ordering a NIB Ghostbusters......

Don't do it.

Even if 1 in 100 games develop a bubble or wrinkle in the decal, that is way too much damage !!!!!

Wait a few years and buy a used one who's decals have proven themselves.

#29 8 years ago

PVW

pascal-pinball

Pinside member

The wrinkels came back after 30 minutes...

#30 8 years ago

BOY

vid1900

Pinside member

Sana'a

12y 169K 40,258 18

Quoted from pascal-pinball:
The wrinkels came back after 30 minutes...

Let's see some pics so we can see what you are dealing with.

#31 8 years ago

PVW

pascal-pinball

Pinside member

Quoted from vid1900:
Let's see some pics so we can see what you are dealing with.

these are the before pictures: https://pinside.com/pinball/forum/topic/unhappy-with-my-kiss-decals
I don't have "after" pictures and I don't have my kiss anymore. my distributor gave me a new one, and I sold it a few months ago to get a GOT...

#32 8 years ago

RYC

FalconPunch

Pinside member

Melbourne

9y 106K 1,816

Kiss decals are so awesome their promo video even has them in perfect condition

kissdecals_(resized).jpg

-1

#33 8 years ago

JOR

jorro

Inactive member

Bermuda Triangle

8y 81,550 2,988 8

@gary
COME ON STERN serious??? WTF is this the way you want to run bussiness?...

bring your shit up to quality and help this people!!!
if not i will never buy from you
and will tell others not to do so
i would be realy pissed if this happened

#34 8 years ago

HPO

Pinballbuyer

Inactive member

Sterns decals are bad and they refused to fix my machine and only send me side rail armor plates to cover it up. Last new in box stern I will ever purchase. Complained to Stern and my distributor made no difference. Take armor or nothing at all was my option. Posted a complaint about sterns warranty and it was sad how many remarks were against my experience. I drained it.

image_(resized).jpeg

#35 8 years ago

MVM

markmon

Inactive member

Those decals don't look too bad. Seems fixable with a credit card and needle. Score on the free armor. You should be thrilled.

#36 8 years ago

CFL

centerflank

Inactive member

Quoted from jorro:
@gary
COME ON STERN serious??? WTF is this the way you want to run bussiness?...
bring your shit up to quality and help this people!!!
if not i will never buy from you
and will tell others not to do so
i would be realy pissed if this happened

Decal flaws are unfortunate, I know I wouldn't be happy but hit up your distributor for decal replacements or the lollipop rails like markmon mentioned.

Breathe deep and man up, your game still is probably playing very well which is much more important than some cab decal issues.

#37 8 years ago

CFL

centerflank

Inactive member

OP
Quoted from Pinballbuyer:
Sterns decals are bad and they refused to fix my machine and only send me side rail armor plates to cover it up. Last new in box stern I will ever purchase. Complained to Stern and my distributor made no difference. Take armor or nothing at all was my option. Posted a complaint about sterns warranty and it was sad how many remarks were against my experience. I drained it.

image_(resized).jpegimage_(resized).jpegimage_(resized).jpegimage_(resized).jpeg

Although they sent you a new coin box decal upon your opening, correct? Then time passed and you had the wrinkle issues, worst offending spots are covered by the hinges when the back box is vertical and the flipper button wrinkling, covered by the free lollipop rails they gave you.

You got shafted a bit on the poor decals, no doubt, but they did some things for you right? If you feel you want a new machine, who was your distributor and what did they say?

You've mentioned this a few times now in various threads.

Who is your distributor?????

#38 8 years ago

PVW

pascal-pinball

Pinside member

Quoted from markmon:
Those decals don't look too bad. Seems fixable with a credit card and needle. Score on the free armor. You should be thrilled.

it's not fixable...it tried it...

#39 8 years ago

WOZ

PanzerFreak

Pinside+ Frequent

14y 123K 12,948 19

Quoted from markmon:
Those decals don't look too bad. Seems fixable with a credit card and needle. Score on the free armor. You should be thrilled.

These are luxury items and issues such as decals wrinkling should not be a concern / issue when buying a game. The occasional playfield screw up and Stern replaces it with a populated playfield, ok. Decals though? Did Stern change to a cheaper adhesive or thinner decal material that saves them $.10 a game?

Prices of NIB games have doubled over the past 10 years, far outpacing the rate of inflation. For the price of today's NIB games these types of issues should not be occurring. Ridiculous.

#40 8 years ago

WOZ

PanzerFreak

Pinside+ Frequent

14y 123K 12,948 19

Quoted from mnpinball:
Mustang premium stock had these. I wish all Stern premiums had these. Another cost cut....

image-4_(resized).jpg

Yup, should be on every game by default, including the pro's. That extra piece of metal probably cost Stern a few bucks per game.

#41 8 years ago

EDY

thundergod76

Pinside member

Cleveland, OH

8y 84,300 2,343 2

Quoted from PanzerFreak:
Did Stern change to a cheaper adhesive or thinner decal material that saves them $.10 a game?

I'm sure they tried to. There were many decal issues the last couple years that I think they addressed. Took delivery of my KISS Pre in September 2015. There was added adhesive around all the decals edges. It's still sticky 7 mths later.

#42 8 years ago

MVM

markmon

Inactive member

Quoted from PanzerFreak:
These are luxury items and issues such as decals wrinkling should not be a concern / issue when buying a game.

I didn't say that though. I said it seems fixable and the lollipop rails for free is a great solution.

#43 8 years ago

MRW

Toads

In Memoriam

Shepparton

9y 57,050 853 14

Quoted from markmon:
I didn't say that though. I said it seems fixable and the lollipop rails for free is a great solution.

Im guessing if you bought a brand new luxury car that had a scratch down the side and the manufacturer covered it with a sticker, that this would be a great solution.

-1

#44 8 years ago

MVM

markmon

Inactive member