(Topic ID: 265435)

K's Arcade Warranty Experience

By Norcal

4 years ago


Topic Heartbeat

Topic Stats

  • 68 posts
  • 40 Pinsiders participating
  • Latest reply 4 years ago by G-P-E
  • Topic is favorited by 3 Pinsiders

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    Topic poll

    “How was your warranty experience with K's Arcade?”

    • Positive 12 votes
      32%
    • Difficult 5 votes
      13%
    • Forget it, I'll take my business elsewhere! 21 votes
      55%

    (38 votes)

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    #39 4 years ago

    I can say that after reading these posts, I will NOT be purchasing from K's. It shouldn't matter if you've spent $0 with someone or if you've spent $1000. Someone worth supporting will support you as a customer regardless. There are too many other better customer oriented vendors to support, than someone that will take your money and leave you hanging. No way.

    #40 4 years ago

    Non K's arcade related, I messed up on my Sorcerer and sent my MPU to Jerry Clause. Turn around time was about 2 weeks. Installed the board and was still seeing some issues. Jerry communicated with me via email to help me troubleshoot the issue, and he offered to take my board back FREE OF CHARGE (shipping was on me which is understandable), because he stands by his work. Before sending the board back for him to look at, he continued to help me troubleshoot my game, even though he could have said that the board was good as tested by him and just left it as that. This, to me, is an example of customer oriented service. Needless to say, I will continue to use Jerry in the future for any board repairs.

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