Quoted from rtotans:

So I just had my first issue with a board with K’s arcade that I bought new. I sent an email to him discussing my issue. He gave a rude, arrogant, and snarky response. Like most Pinsiders, I spend thousands of dollars on stuff for our games. It’s our passion, our hobby, and our fun. Even if he said no sorry, we can’t do anything with that $400 driver board you just bought in December 2019, just 4 months ago, I wouldn’t be happy, but I wouldn’t be fuming and writing this message. I will never shop there again. I will never do business and I will tell everybody who I come across. He told me he has a T2 game with a rotten dog board in it and Never had any problems. So it must be the game. Anyone can come up with good or bad experiences. Then he told me to be respectful of his private time. ( how do I know his schedule? Don’t answer if you’re off the clock then) Then He said the warranty is expired. Then for the icing on the cake He said driver boards don’t burn for no reason. So is response to everyone is it’s the games fault. Maybe in 75 percent of the cases it is. However don’t assume that or don’t use that as your out, a way to save money so you don’t have to take care of your customers. Then I sent another email still being polite for and respectful even though he wasn’t to me. He tells me he would be happy to look at the board for me.... however it won’t be free and I’ll have to pay shipping both ways. You know what, you might of saved $400 on not honoring your product, but you lost me and apparently many other customers future business. I will order for anyone besides K’s. Even if I have to pay more money. The fact he’s the owner is scary. At this rate he won’t be in business for long.

Quoted from rtotans:

Treat your customers with respect. That’s all I ask.