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(Topic ID: 265435)

K's Arcade Warranty Experience

By Norcal

4 years ago

Topic Heartbeat

Topic Stats

68 posts
40 Pinsiders participating
Latest reply 4 years ago by G-P-E
Topic is favorited by 3 Pinsiders

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Topic poll

Sort: Original A-Z Score

“How was your warranty experience with K's Arcade?”

Positive 12 votes

32%
Difficult 5 votes

13%
Forget it, I'll take my business elsewhere! 21 votes

55%

(38 votes)

Previous 1 2

There are 68 posts in this topic. You are on page 2 of 2.

#51 4 years ago

DAD

PtownPin

Pinside member

6y 97,400 7,408 67 3

Quoted from Crispin:
I sent him a board once and waited weeks longer than he said I would be taken care of. Each time I would email him every few weeks to inquire about when he thought he'd be able to get my board I would be told he couldn't get to my board because I was wasting his valuable time making him read unnecessary emails. I couldn't get him to give me an answer in each response. I'll only use him again for parts I can't find anywhere else.

what an asshole ....I'd never do business if that was his stupid response

#52 4 years ago

TOD

toddsvec

Pinside member

St. Joseph, MO

11y 48,400 511 15

Quoted from rtotans:
You know what, you might of saved $400 on not honoring your product, but you lost me and apparently many other customers future business. I will order for anyone besides K’s. Even if I have to pay more money. The fact he’s the owner is scary. At this rate he won’t be in business for long.

Contact me at Big Daddy and I'll take care of it. This is BS

#53 4 years ago

RON

Ronnie1114

Pinside member

Coeur D'alene, ID

11y 83,800 3,056 39 10

A friend of mine had an expensive sound board essentially stolen from him by K's arcade. Told him it was unrepairable and refused to send it back. I doubt it was really unrepairable honestly.

#54 4 years ago

pipes

Inactive member

Toronto, ON

7y 72,800 1,527 11

Quoted from Ronnie1114:
A friend of mine had an expensive sound board essentially stolen from him by K's arcade. Told him it was unrepairable and refused to send it back. I doubt it was really unrepairable honestly.

Wow, refused to send it back!!?? How has he been in business this long? Put the ridiculously poor customer service aside - now we’re talking about theft. This guy shouldn’t be in business at all.

#55 4 years ago

AAA

pintechev

Inactive member

11y 91,300 4,437

I also had a bad experience with him - was incredibly rude on the phone. Will not deal with him again.

#56 4 years ago

RON

Ronnie1114

Pinside member

Coeur D'alene, ID

11y 83,800 3,056 39 10

Quoted from pipes:
Wow, refused to send it back!!?? How has he been in business this long? Put the ridiculously poor customer service aside - now we’re talking about theft. This guy shouldn’t be in business at all.

Yeah, he wasn't interested in making a stink over it. I sure would have

#57 4 years ago

TOD

toddsvec

Pinside member

St. Joseph, MO

11y 48,400 511 15

Quoted from koji:
As a buyer, I would expect a DOA warranty of some sort, but this would typically have an expected time frame of say a 30 or 60 days at most, afterwhich, there is a certain onus on the buyer to have verified the products are good etc.

Rottendog has no stated warranty, and has always fixed problems that might be board related, even when it's often not.

#58 4 years ago

???

jcar302

Pinside member

Jackson, NJ

11y 48,350 842 6

Quoted from Ronnie1114:
A friend of mine had an expensive sound board essentially stolen from him by K's arcade. Told him it was unrepairable and refused to send it back. I doubt it was really unrepairable honestly.

Go back a handful of posts, I had the same experience. Except I paid him to fix mine (it didn't work when I got it back) resent it to him and he said he didn't do it and he kept the board.

#59 4 years ago

DAD

For future ref who would everyone recommend sending boards out for repair? sounds like Rottendog provides great service. I have 3 Stern CPU and 3 Power boards left over from an AC/DC that are in need of repair

#60 4 years ago

JLG

JodyG

Ramp-O-Matic

6y 143K 4,612 6 21 1

Quoted from PtownPin:
For future ref who would everyone recommend sending boards out for repair? sounds like Rottendog provides great service. I have 3 Stern CPU and 3 Power boards left over from an AC/DC that are in need of repair

Chris Hibler is excellent.

#61 4 years ago

237

slochar

Pinside member

7y 86,550 6,905

Quoted from PtownPin:
For future ref who would everyone recommend sending boards out for repair? sounds like Rottendog provides great service. I have 3 Stern CPU and 3 Power boards left over from an AC/DC that are in need of repair

RD only fixes their own boards.

#62 4 years ago

DAD

PtownPin

Pinside member

6y 97,400 7,408 67 3

Quoted from JodyG:
Chris Hibler is excellent.

OK thank you

#63 4 years ago

KSN

2manypins

Pinside+ Addict

Hanover, VA

12y 80,800 2,003 7

BIG DADDY all the way !

#64 4 years ago

AXE

YeOldPinPlayer

Inactive member

Unknown

8y 111K 6,454 4 12

Quoted from PtownPin:
who would everyone recommend sending boards out for repair?

https://www.pinwiki.com/wiki/index.php?title=Pinball_Board_Repair_Services

Although K’s is on that list so it’s definitely not a list of great providers. Rob Anthony Borygard and Chris Hibler ChrisHibler are two I trust.

#65 4 years ago

RWH

Pinside member

Norwood, OH

13y 132K 9,925 2 10

+1 for Chris Hibler he does great work.

#66 4 years ago

KID

blowback1976

Pinside member

10y 99,050 1,338 7 40 1

I've also had a few bad experiences with K's with regards to warranty. Since I'm considered international, he won't deal with me directly. If a product on his website says manufacturers warranty, he just refers me to the manufacturer. Most of the time the manufacturer will honor any issues, as long as I've provided my original receipts. But I've also had times when I bought a new board and it was DOA, and he blamed me for not installing it properly, and then told me to contact the manufacture, which of course they confirmed the board was dead due to their error.

I try not to order from him anymore.

#67 4 years ago

RWH

Pinside member

Norwood, OH

13y 132K 9,925 2 10

You can also send it to Clive at Coinop Cauldron, they too do great work but you sometimes have a greater turn-a-round wait when they're busy.

#68 4 years ago

GPE

G-P-E

GPE

Omaha, NE

13y 76,800 2,778 4

Quoted from blowback1976:
... If a product on his website says manufacturers warranty, he just refers me to the manufacturer. Most of the time the manufacturer will honor any issues, as long as I've provided my original receipts...

This is the way it is supposed to work.

Wayyyy back in the days when i was selling my assemblies, I had an agreement with dealers: Anything wrong with my boards and they were to forward the customer to me regarding warranty issues. After all - it would have been my issue and not that of the reseller. I fail to see why he isn't forwarding all customers now. I believe it should actually be RD's issue to deal with these complaints and/or defects.

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