First off I want to say that I have enjoyed the experience thus far in the pinball community, as 95% or better the relationships built, support, and transaction have been positive and I am thankful for that. I appreciate your opinion and hope you will respect mine.
Would you share other options you may use other then K's to buy boards, get repairs, by other pinsiders, or supporting companies. Or anyone local to Va.
This is the second terrible experience with K's and I have had it. I ordered all new boards for a very nice DE JP that I picked up for very cheap, a lucky find to say the least, boards were not holding fuses, so to buy all new rotten dog boards was just going to be the easiest and most reliable way to freshen the game up on the electronic side. I had to wait in line to have a tech install them for me so I ordered the boards, while waiting I installed all new plastics, ramp, led light kit etc. I ordered every board in the machine with K’s Arcade and on the MPU I had opted to get the NVRAM chip pre installed. I kept all the boards in original packaging and they were installed into the game and it would not stay on free play and remember the settings, I was advised the NVRAM was bad.
I contacted K’s Arcade and he had said it was not warrantable and gave me a link to buy a new one for 25$ from him. I emailed back asking if he was expecting me to buy it, and to be clear he wasn’t got to replace it under warranty? With a very snarky attitude and had the audacity to then tell me that he was not going to warranty it as they also had (2) additional claims come in on the same day I emailed, and these warranty request were for items they DID NOT sell.
I emailed back to ask what relevance does two warranty claims with non paying customers have to do with my warranty request of 25$ on 1000$ purchase that I DID make with Them. So why is a paying customer being grouped in with non-paying customers?
Their response was that I can buy a new NVRAM for 25$ and they will wave the 4$ shipping. I again politely asked why he would want to treat a paying customer this way? Their final reply was that he was sticking to his guns and that’s it.
I opted not to even bother, doing any further business even if it was going to save me a lame 4$ in shipping. I advised that I would be sure to share my experience to any and all whom will listen, to help them avoid being treated as if their business doesn’t even matter.
I would like to hear others opions, experiences, did I catch them on a bad day? Please dont bash K's as that is not what I am intending, I am just looking for others experiences.
Thank you, have a blessed day, and be healthy!
Sorry for any spelling or grammatical errors as I posted this on my iPhone.