Quoted from CrazyLevi:You'd never deal with this bullshit with PBR. Steve would explain - in his normally curt fashion - exactly how many pins you need and why you got the number you did. And if there were a mistake he'd gladly send a correction. Either way he'd spend as much time as needed to sort it out with you.
Steve from PBR is terrifying on the phone if you are a newbie.... I learned to be 100% prepared with any call I make. Good life practice. Always be prepared.