Quoted from nerdygrrl:Hmm, I wonder if this is the reason I could not get through yesterday and just kept getting that busy signal. $500 is truly impressive. Hats off, I hope they toss in some extra bulbs or rings or something.
Sorry, nerdygrrl, it wasn't me. I emailed my order in on Tuesday.
I've been ordering from PBR for 15 years now. I used to fax my orders in and follow up with a call because invariably there was an item I needed to talk to Steve about. When you do get Steve on the phone he may bend your ear about his recent challenges. One of those challenges that continues from year to year has been the ever growing volume of new pinball owners/customers that are pursuing their parts from PBR. It was difficult to get through on the phone then and I'm sure it's similar now. You just have to sit there and pound on the redial.
I rarely call now. I have catalogs for Bally, Williams, and Gottlieb EM games. And the late model games all have the parts numbers in the manuals. So at every opportunity I look up the part number for what I need and include that in the email. So my orders get to them more complete and intelligent. The only issues with my 35 item order this week was they questioned if I really wanted 3 Williams chime rebuild kits (as opposed to a single rebuild kit which would address the three chimes on a Williams chime unit) which I did want 3, and the Gottlieb pop bumper bodies I included for the Jumping Jack I'm working on were out of stock due to Don Murphy's death last fall.
Good luck with your future orders.
Mike O.
Team-EM